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Supervisor Patient Access- Imaging Services Admin

Company: St. Joseph Health / Covenant Health
Location: Fullerton
Posted on: January 8, 2020

Job Description:

We are looking for Supervisor Patient Access in Imaging Services Department at St. Jude Medical Center.Location : Fullerton CaliforniaSchedule: Full-time 80 Biweekly HoursShift: 8 hour DayJob Summary:Under the immediate direction of the Manager, Patient Access the Emergency Room Registration Supervisor assumes responsibility for supervisory activities of the Patient Registration/PBX Communications Staff. The Supervisor is technically competent and cross- trained in all areas of patient registration, demonstrates and adheres to department standards, understands the bargaining union contract and serves as an administrative and technical/clerical resource to department staff which includes ancillary registration areas. The Supervisor is the first contact to staff has independent judgment, providing support and immediate/timely feedback, coaching and guidance. She/he understands the importance and regulations of EMTALA and HIPAA compliance. The Supervisor will work shifts when other coverage is not available and can provide documentation that all staff had an opportunity to work in accordance with the union contract.Skills:

  • Effective communication skills to be used with physicians, staff, patients and colleagues.
  • Strong command of written English, including the ability to proofread and edit written documents such as physicians orders, policies and procedures, standard work, safety regulations and routine correspondence.
  • Extensive phone/PBX experience, excellent spelling, and alphabetical sequencing skills are required.
  • Accurate computer entry at 35-40 wpm. Proficient in Microsoft Word and Excel programs.
  • Solves practical problems and deals effectively with situations where only limited standardization exists.
  • Regularly required to use initiative and make independent judgments.
  • Ability to work at a fast pace in a multi-task environment.Position Requirements:Education: High School graduate or certified equivalency (GED) is required. Some college preferred.Experience : Extensive previous experience in a customer-oriented environment is preferred. Previous Lead or Supervisory experience in the patient access department is preferred.Training/Knowledge: Medical terminology and computer experience desired. Ability to adapt to high-pressure situations and accurate typing are required. Interacts with infant, child, adolescent, adult, and geriatric patients in an age-appropriate manner.St. Jude Medical Center is a faith-based, non-profit, 384-bed, tertiary care facility, and is one of Southern California's most-respected and technologically-advanced hospitals. With nearly 700 of the area's finest physicians on staff, St. Jude offers nearly every medical specialty and sub-specialty. Whether for the birth of a baby, life-saving surgery or a routine mammogram, St. Jude continues to set the standard for medical care and offers the community the most comprehensive array of services and programs.St. Jude Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Jude Medical Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Positions specified as on call/per diem refers to employment consisting of shifts scheduled on as as needed basis to fill in for staff vacancies.Company: St. Jude Medical CenterCategory: Non- Clinical Lead/ Supervisor/ Manager

Keywords: St. Joseph Health / Covenant Health, Fullerton , Supervisor Patient Access- Imaging Services Admin, Administration, Clerical , Fullerton, California

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