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Front Office Manager

Company: DoubleTree by Hilton- Fullerton
Location: Fullerton
Posted on: September 19, 2022

Job Description:

SUMMARY: The purpose of FRONT OFFICE MANAGER is to manage the Front Office Operations by overseeing the planning, organizing and execution of Front Office department activities.Manage and oversees all operation activities; ensures that all operations functions are performed in a timely, cost-effective manner consistent with established operations procedures and requirements of the hotel/franchise.The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. ESSENTIAL DUTIES AND RESPONSIBILITIES: --- Plans, organizes, and directs production, administration, and hotel operations to exceed established revenue goals in a cost-effective manner.--- Designs, develops, and implements processes directed from the franchise/company that increases yields and/or improves bottom line results.--- Performs workflow analysis and develops methods for the Front Office team.--- Coordinates with other Hotel managers and supervisors to establish production and quality control standards.--- Coordinates with Hotel Team to resolve all operational guest complaints.--- Coordinates and supports the programs to maintain a safe and healthy work environment and works to reduce costs associated with claims.--- Ensures the Front Office Team have the required safety training as outlined by the company's program and are consistently working in a safe manner to reduce accidents and injuries.--- Coordinates with other Hotel managers and supervisors to address organizational needs, equipment utilization and maintenance.--- Provides leadership, communication and coaching to associates; cultivates motivated associates, environment of trust, teamwork, accountability, self-confidence, and business ownership.--- Ensures that operational supplies are on hand and available at all times.--- Prepares all required reports and correspondence. (Daily, Weekly and Monthly Reports to GM)--- Prepares weekly Accounts Payable reports.--- Works in conjunction with company executive team on property repairs and upgrades that cannot be done on a local level.--- Develops implements and monitors hotel/department budget; manages expenses within approved budget guidelines.--- Identifies documents and implements opportunities for continuous improvement.--- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective action.--- Assists with interviewing and hiring all staff in the Front Office Department.--- Train Front Office Team to ensure effective service & cleanliness to the guests.--- Conducts brand culture training quarterly or as needed, monthly Safety Meetings and Front Office Staff meetings as needed.--- Reviews and approves all Front Office Department reviews, job transfers, disciplinary procedures & counseling sessions.--- Has complete understanding of all Front Office staff's job duties and is able to perform duties at any given time.--- Prepares purchase requests for supplies needed.--- Conducts frequent inspections to guest rooms, public areas, and other outlets to ensure quality in all areas.--- Coordinates special programs, functions, and incentives to improve guest service.--- Ensures compliance with key control procedures as they relate to the Front Office and is one of two positions that may reproduce keys.--- Handles or assists with any guest related complaints and/or comments as well as coordinates the proper follow up.--- Follows-up and maintains compliance with all Franchises standard, this includes maintaining proper documentation, Safety and OSHA programs, policies, procedures, and reports.--- Oversees the development of hourly associates to ensure training and guidance.--- Ensures hotel guests receive friendly and courteous service at all times keeping brand standards in compliance.--- Participates in the property staff meetings, weekly revenue meetings and weekly BEO meetings.--- Knows emergency procedures (fires, severe weather, bomb threats, guest illness, etc.).--- Has complete working knowledge of property software and systems (PMS).--- Understand the night audit procedures.--- Conducts and maintains inventory of all front office supplies and Gift shop and place inventory orders when required.--- Develops weekly staff work schedules within budgeted labor guidelines to ensure maximum productivity and revenue while maintaining service standards and quality.REQUIRED COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. Associate demonstrates ORGANIZATIONAL SUPPORT Observes and adheres to safety and security procedures, promoting a safe work environment. Ensures new hires completely new hire orientation. Conducts and participates in required training.--- Completes departmental performance evaluation timely.Associate demonstrates INITIATIVE--- Seeks out new assignments and assumes additional duties when necessary.--- Identifies areas that would improve the operation and generates suggestions.--- Able to reach effective solutions, poses good questions, consults helpful resources, and does not stop at the first answer he/she comes across.Job Type: Full-timePay: From $17.00 per hourBenefits: Employee discount Health insurance Paid time offSchedule: 8 hour shiftSupplemental pay types: Bonus payAbility to commute/relocate: Fullerton, CA 92831: Reliably commute or planning to relocate before starting work (Required)Experience: Hotel experience: 2 years (Preferred)Work Location: One location

Keywords: DoubleTree by Hilton- Fullerton, Fullerton , Front Office Manager, Administration, Clerical , Fullerton, California

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