General Manager Full Time-GMA-203100
Company: Extended Stay America
Location: Brea
Posted on: May 10, 2022
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Job Description:
POSITION PURPOSE AND SUMMARY Oversees, directs and manages
property operations of a single property to assure optimum
performance and continual improvement in the Key Performance
Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right,
Stop the Leaks and Safewatch). - Coordinates, directs and manages
the staff and everyday hotel operations to achieve profitability,
guest satisfaction and efficiency while maintaining standards set
by the company assuring 100% guest satisfaction. Watch A Day in the
Life video for General Manager - - MAJOR / KEY JOB DUTIES Ensure
associates at the property are driving the Company initiatives
(GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the
Leaks) Demonstrates and promotes a 100% commitment to providing the
best possible experience for our guests and employees Responsible
for maximizing revenues and flow through to GOP to meet or exceed
budgeted EBITDA Manage labor standards and property level expenses
to achieve maximum flow-through to the bottom line profit Monitors
collection of in-house guest balances and direct bill receivables,
commission payments by vendors, and issuance of refund checks
Participates and monitors monthly inventory of supplies and
equipment. - Ensures purchases made are within budget and by
approved vendors Works with the District Manager and Regional
Director of Field Sales to manage all sales activities of the
property and meet revenue objectives. - Activities include setting
goals, completing competitive surveys, taking reservations and
compiling reports Identifies and seeks out potential business in
local market. Maintains relationships with local companies and key
people to increase the company's - visibility within the local
market Promotes 100% guest satisfaction throughout property. -
Instills the 100% guest satisfaction objective to AGM and hourly
associates Ensures that all guest related issues are resolved in a
manner consistent with the company's goals and objectives Recruits
qualified applicants. - Trains employees in accordance with company
- standards Communicates all policies and procedures to entire
staff. - Conducts regular meetings to provide various information
including company communications, policy reviews, local property
activities, goals, etc Inspects and documents repairs and
cleanliness of property with AGM to ensure optimum upkeep and
repair, room cleanliness and overall property appearance Work to
build solid client relationships in the District and with Managers
and staff at each assigned hotel Upholds and Enforces ESH standards
and policy compliance at the hotel level. OTHER DUTIES Adheres to
federal, state and local laws employment related laws and
regulations Performs duties in all aspects of hotel operations
whenever needed Directly manages an Assistant General Manager who
supervises a total of 8 to 10 employees on the Property. Is
responsible for the overall direction, coordination, and evaluation
of this unit Actively reviews and monitors the Social Media
websites to ensure timely and appropriate responses to postings.
BENEFITS
Keywords: Extended Stay America, Fullerton , General Manager Full Time-GMA-203100, Executive , Brea, California
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