General Manager Full Time-GMA-203100
Company: Extended Stay America
Location: Brea
Posted on: May 16, 2022
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Job Description:
POSITION PURPOSE AND SUMMARYOversees, directs and manages
property operations of a single property to assure optimum
performance and continual improvement in the Key Performance
Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right,
Stop the Leaks and Safewatch). Coordinates, directs and manages the
staff and everyday hotel operations to achieve profitability, guest
satisfaction and efficiency while maintaining standards set by the
company assuring 100% guest satisfaction.Watch A Day in the Life
video for General Manager
https://vimeo.com/showcase/5180017/video/265597879
MAJOR / KEY JOB DUTIESEnsure associates at the property are driving
the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making
it Right and Stop the Leaks)Demonstrates and promotes a 100%
commitment to providing the best possible experience for our guests
and employeesResponsible for maximizing revenues and flow through
to GOP to meet or exceed budgeted EBITDAManage labor standards and
property level expenses to achieve maximum flow-through to the
bottom line profitMonitors collection of in-house guest balances
and direct bill receivables, commission payments by vendors, and
issuance of refund checksParticipates and monitors monthly
inventory of supplies and equipment. Ensures purchases made are
within budget and by approved vendorsWorks with the District
Manager and Regional Director of Field Sales to manage all sales
activities of the property and meet revenue objectives. Activities
include setting goals, completing competitive surveys, taking
reservations and compiling reportsIdentifies and seeks out
potential business in local market. Maintains relationships with
local companies and key people to increase the company's visibility
within the local marketPromotes 100% guest satisfaction throughout
property. Instills the 100% guest satisfaction objective to AGM and
hourly associatesEnsures that all guest related issues are resolved
in a manner consistent with the company's goals and
objectivesRecruits qualified applicants. Trains employees in
accordance with company standardsCommunicates all policies and
procedures to entire staff. Conducts regular meetings to provide
various information including company communications, policy
reviews, local property activities, goals, etcInspects and
documents repairs and cleanliness of property with AGM to ensure
optimum upkeep and repair, room cleanliness and overall property
appearanceWork to build solid client relationships in the District
and with Managers and staff at each assigned hotelUpholds and
Enforces ESH standards and policy compliance at the hotel
level.OTHER DUTIESAdheres to federal, state and local laws
employment related laws and regulationsPerforms duties in all
aspects of hotel operations whenever neededDirectly manages an
Assistant General Manager who supervises a total of 8 to 10
employees on the Property. Is responsible for the overall
direction, coordination, and evaluation of this unitActively
reviews and monitors the Social Media websites to ensure timely and
appropriate responses to postings.BENEFITS
MINIMUM QUALIFICATIONSMinimum three years related hospitality
management experience required; 4-year degree highly
preferredPREFERRED QUALIFICATIONSBasic knowledge of computers and
software including ability to use e-mail, word processing, and
spreadsheet softwareAbility to organize multiple projects; manage
and prioritize multiple tasks and meet deadlinesAbility to manage
and direct a staff to perform daily job tasksENVIRONMENTAL JOB
REQUIREMENTSThe work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.While performing the duties of this job, the
employee frequently works in outside weather conditions and is
frequently exposed to wet and/or humid conditions. The employee
occasionally works near moving mechanical parts and is occasionally
exposed to fumes or airborne particles and toxic or caustic
chemicals.The noise level in the work environment is usually
moderate.The employee is frequently required to travel within the
local community. Infrequent travel from one city to another is
required which may necessitate air travel.KNOWLEDGE, SKILLS,
ABILITIES & COMPETENCIESAbility to read and speak the English
language and comprehend simple instructions, short correspondence,
and memosAbility to write simple correspondenceAbility to
effectively present information in one-on-one and small group
situations to customers, clients, and other employees of the
organizationAbility to effectively communicate professionally with
guests, associates, supervisors, and others as required for optimum
operation of the propertyConversational Spanish would be
beneficialESA Management, LLC is an Equal Opportunity Employer. It
is the policy of ESA Management, LLC to treat applicants and
associates in all aspects of the employment relationship without
regard to race, color, religion, creed, sex, pregnancy, age (as
defined under applicable law), national origin or ancestry,
disability status, veteran status, genetic information or any other
characteristic protected by federal, state or local laws.
Keywords: Extended Stay America, Fullerton , General Manager Full Time-GMA-203100, Executive , Brea, California
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