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Manager, Service Contracts Administration

Company: SCIEX
Location: Brea
Posted on: January 25, 2023

Job Description:

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

SCIEX is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required Interactions:

The primary responsibilities of this position include managing a team of service contract administrators and supporting the Service Sales Organization. Manages the performance, overall quality, and resource allocation to support hardware, software, aftermarket product orders and services agreements. Responsible for developing and implementing strategic initiatives within the team. Oversee the creation and maintenance of standard work, drive continuous improvement against overall orders, service levels, and revenue targets.

Daily Responsibilities:

  • Develop solutions to complex business issues, which require the regular use of ingenuity and innovation ensuring solutions are consistent with organization strategic and operational objectives.
  • Manage, coach, and develop personnel to achieve objectives and personal growth, training to become independently competent in the SCA role as a contributive member of the team.
  • Guides and directs team towards achieving operational goals such as accurate order entry, timely response to requests, achieving action forms, quote, and booking purchase orders deadlines and meeting quality standards.
  • Actively supports company's drive for continuous improvement and is involved in innovative solutions that increase customer allegiance, overall team efficiency and profitability.
  • Consistently provide guidance on complex assignments requiring independent action and a high degree of initiative to resolve issues as well as an understanding and compliance with company policies and procedures.
  • Serves as a point of escalation between the associate and other departments to resolve customer-related issues.

    Education and/or Work Experience Requirements:
    • Bachelor's degree or equivalent work experience
    • 3-5+years Managerial experience
    • Experience in life sciences industry required.

      Additional Requirements:
      • Contracts management skills strongly preferred
      • Strong analytical, problem solving, presentation, and communication skills.
      • Excellent interpersonal skills and proven ability to build strong and deep working relationships with internal stakeholders across multiple geographical locations
      • Advanced MS Suite skills including Excel, PowerPoint, MS Teams
      • Monitors and evaluates associate as well as team performance using daily visual management to drive continuous Service Level / quality improvements.
      • Travel 15-25%

        When you join us, you'll also be joining Danaher's global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

        Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

        The EEO posters are available here.

        We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

        If you've ever wondered what's within you, there's no better time to find out.

Keywords: SCIEX, Fullerton , Manager, Service Contracts Administration, Executive , Brea, California

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