Manager, Service Contracts Administration
Posted on: January 25, 2023
For over 50 years, SCIEX has been developing groundbreaking
technologies and solutions in mass spectrometry and capillary
electrophoresis. Our products enable our customers to quickly
respond to environmental hazards, better understand biomarkers
relevant to disease, improve patient care in the clinic, bring
relevant drugs to market faster and keep food healthier and safer.
At SCIEX, you'll find a rewarding role that amplifies your impact
on the world and helps you realize life's potential.
SCIEX is one of 10 Life Sciences companies of Danaher. Together, we
accelerate the discovery, development and delivery of solutions
that safeguard and improve human health.
Essential Duties, Critical Success Factors, Responsibilities,
Authorities and Required Interactions:
The primary responsibilities of this position include managing a
team of service contract administrators and supporting the Service
Sales Organization. Manages the performance, overall quality, and
resource allocation to support hardware, software, aftermarket
product orders and services agreements. Responsible for developing
and implementing strategic initiatives within the team. Oversee the
creation and maintenance of standard work, drive continuous
improvement against overall orders, service levels, and revenue
- Develop solutions to complex business issues, which require the
regular use of ingenuity and innovation ensuring solutions are
consistent with organization strategic and operational
- Manage, coach, and develop personnel to achieve objectives and
personal growth, training to become independently competent in the
SCA role as a contributive member of the team.
- Guides and directs team towards achieving operational goals
such as accurate order entry, timely response to requests,
achieving action forms, quote, and booking purchase orders
deadlines and meeting quality standards.
- Actively supports company's drive for continuous improvement
and is involved in innovative solutions that increase customer
allegiance, overall team efficiency and profitability.
- Consistently provide guidance on complex assignments requiring
independent action and a high degree of initiative to resolve
issues as well as an understanding and compliance with company
policies and procedures.
- Serves as a point of escalation between the associate and other
departments to resolve customer-related issues.
Education and/or Work Experience Requirements:
- Bachelor's degree or equivalent work experience
- 3-5+years Managerial experience
- Experience in life sciences industry required.
- Contracts management skills strongly preferred
- Strong analytical, problem solving, presentation, and
- Excellent interpersonal skills and proven ability to build
strong and deep working relationships with internal stakeholders
across multiple geographical locations
- Advanced MS Suite skills including Excel, PowerPoint, MS
- Monitors and evaluates associate as well as team performance
using daily visual management to drive continuous Service Level /
- Travel 15-25%
When you join us, you'll also be joining Danaher's global
organization, where 80,000 people wake up every day determined to
help our customers win. As an associate, you'll try new things,
work hard, and advance your skills with guidance from dedicated
leaders, all with the support of powerful Danaher Business System
tools and the stability of a tested organization.
Danaher Corporation and all Danaher Companies are committed to
equal opportunity regardless of race, color, national origin,
religion, sex, age, marital status, disability, veteran status,
sexual orientation, gender identity, or other characteristics
protected by law. We value diversity and the existence of
similarities and differences, both visible and not, found in our
workforce, workplace and throughout the markets we serve. Our
associates, customers and shareholders contribute unique and
different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided
reasonable accommodation to participate in the job application or
interview process, to perform crucial job functions, and to receive
other benefits and privileges of employment. Please contact us at
firstname.lastname@example.org to request accommodation.
If you've ever wondered what's within you, there's no better time
to find out.
Keywords: SCIEX, Fullerton , Manager, Service Contracts Administration, Executive , Brea, California
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