Executive Team Leader Service and Engagement
Posted on: December 5, 2019
Description:Executive Team Leader Service & Engagement Job
ALL ABOUT TARGET
As part of our collaborative and guest-obsessed team, you help us
create an experience that makes guestssayI love Target! When you
work at Target, youre helping every family discover the joy in
everyday life.Youre working alongside a dedicated team that brings
their passion and pride to all that they do.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank and exceed guest
service expectations by focusing on guest interaction and recovery.
Advocates of both physical and digital services and solutions who
are knowledgeable about capabilities and features that drive
adoption, usage and ultimately guest loyalty. Empowered to make
shopping effortless and seamless for guests at the checklanes,
guest services, gift registry, pick-up and drive up. At Target, we
believe in our leaders having meaningful experiences that help them
build and develop skills for a career.
The role of a Service & Engagement Executive Team Leader can
provide you with the:
-- Knowledge of guest service fundamentals and experience building
and managing a guest first team culture across the store
-- Skills in guest engagement; problem solving and resolution
-- Knowledge of retail business fundamentals: department sales
trends, inventory management, guest shopping patterns, pricing and
-- Experience setting and planning department monthly/quarterly
workload to support business priorities and managing a team to
deliver service and sales goals
-- Experience managing a team of hourly team members, leaders and
creating Service and Engagement business strategies and goals
-- Skills in recruiting, selecting and talent management of hourly
team members and leaders
As a Service & Engagement Executive Team Leader, no two days are
ever the same, but a typical day will most likely include the
-- Build a team of passionate and knowledgeable Guest Advocates and
Service and Engagement Leaders who strive to exceed guest service
expectations by focusing on decreasing wait time, friendly guest
interaction, and service recovery.
-- Drive total store sales, understand your role in sales growth,
and how your departments and team contribute to and impacts total
-- Anticipate staffing needs, talent plan and recruit both long and
-- Manage leaders to follow up on training completion, check for
understanding, and provide continuous education opportunities to
drive proficiencies for all front of store experiences.
-- Engage in consistent and meaningful development conversations
throughout the critical touch points within Service and Engagement
Team leader career path.
-- Personalize recognition and appreciation to reinforce critical
guest service behaviors and promote a positive team and guest
-- Establish a culture of accountability through clear expectations
and performance management (observe, recognize and coach) on
critical Service and Engagement behaviors.
-- Understand business reporting and guest insights to understand,
troubleshoot and follow up on opportunity areas.
-- Quickly respond to any negative guest shopping experience by
de-escalating the situation and ensuring your team understands and
feels supported to make things right for the guest.
-- Create schedules that follow the scheduling allocation and
guidelines to support peak traffic times, key holiday events, and
-- Manage the store experience by anticipating and/or reacting with
urgency to staffing or scheduling needs based on fluctuations in
guest traffic and sales.
-- Ensure team leader schedules support a frictionless experience
during guest peak traffic times for all shopping preferences
(checklanes, SCO, OPU/Drive-up).
-- Be the champion of physical and digital offerings to ensure your
team can inform, educate, and promote the suite of benefits,
features, and offerings that reward our guest and/or enhance their
shopping experience (Including REDcard and Wallet).
-- Expect and enable your team to stay up-to-date on upcoming major
promotions, brand launches, and events.
-- Demonstrate a culture of ethical conduct, safety, and
compliance. Lead team to work in the same way and hold others
accountable to this commitment.
-- As a key carrier, follow all safe and secure training and
-- Address store needs (emergency, regulatory visits, etc.)
-- All other duties based on business needs.
WHAT WE ARE LOOKING FOR
We might be a great match if:
-- Working in a fun and energetic environment makes you excited. We
work efficiently and as a team to deliver for our guests
-- Providing service to our guests that makes them say I LOVE
TARGET! excites you. Thats why we love working at Target
-- You enjoy interacting with people all day and making things easy
for others. Interacting with guests, solving concerns and making
the guests day better is core of what we do.
-- You arent looking for Monday thru Friday job where you are at a
computer all day We are busy all day (especially on the weekends),
making it easy for the guest to feel welcomed, inspired and
rewarded The good news is that we have some amazing training that
will help teach you everything you need to know to be a Service &
Engagement Executive Team Leader.
There are a few skills you should have from the get-go:
-- 4 year degree or equivalent experience
-- Strong interpersonal and communication skills
-- Strong business acumen
-- Manage conflict, lead and hold others accountable
-- Relate well with and interact with all levels of the
-- Strong cognitive skills, including problem analysis, decision
making, financial and quantitative analysis -- Learn and adapt to
current technology needs
-- Manage workload and prioritize tasks independently and with a
team We are an awesome place to work and care about our teams, so
we want to make sure we are clear on a few more basics that we
-- Access all areas of the building to respond to guest or team
-- Interpret instructions, reports and information
-- Scan, handle and move merchandise efficiently and safely,
including frequently lifting or moving merchandise up to 15 pounds
and occasionally lifting or moving merchandise up to 40 pounds
-- Accurately handle cash register operations and cash
-- Flexible work schedule (e.g., nights, weekends and holidays) and
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations (such as a qualified
sign language interpreter or other personal assistance) with the
application process upon your request as required to comply with
applicable laws. If you have a disability and require assistance in
this application process, please visit your nearest Target store or
Distribution Center or reach out to Guest Services at
1-800-440-0680 for additional information.Qualifications:
Keywords: Target, Fullerton , Executive Team Leader Service and Engagement , Hospitality & Tourism , Fullerton, California
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