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Customer Service Coordinator-BM

Company: Ultimate
Location: Fullerton
Posted on: November 12, 2021

Job Description:

REQUIREMENTS* Pleasant, positive, professional attitude* Adept at building rapport with customers and have a customer-centric thought process* Capacity to deal with frequently-changing priorities* Temperament to handle stress effectively: remaining calm and focused in a hectic environment* Ability to multi-task* Excellent communication skills* Outstanding follow-up and follow-through abilities* Detail oriented* Superior computer skills* Proficient in Microsoft Word, Excel, and Outlook.* Knowledge of Field Force Manager, Ascente, and TraverseDUITESCustomer Service* A passion for customer retention and pro-active execution of company's customer retention plan.* Efficient and professional handling of customer calls for service orders or inquiries.* Performing all work activities in accordance with company policies and procedures in order to achieve and maintain customer loyalty.* Serve as a customer service leader within the company through a willingness to work cohesively with other departments and all individuals.Dispatch* Dispatch technicians and monitor their actual work hours into host-based system.* Provide administrative support to technicians and field management.* Track service vehicles via field force manager* Manage and follow through on unbilled work orders.* Accurate and timely preparation of bid proposals.We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Keywords: Ultimate, Fullerton , Customer Service Coordinator-BM, Hospitality & Tourism , Fullerton, California

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