Customer Service Specialist

Company: Elysian and Company
Location: Fullerton
Posted on: May 25, 2023

Job Description:

Office Expansion!


Elysian has just opened its doors to a newer larger office space and we are looking for people oriented and motivated Customer Service Specialists to work in our sales' department. We are currently seeking individuals to want to help us and themselves as we grow into our new space. This position will be responsible for helping customer satisfaction, by providing product and service information and resolve any issue.


*What you'll do:*


* Develop and maintain the customer experience roadmap

* Improve the overall customer experience

* Manage and follow up on your customers and assigned tasks

* Analyze a customer's situation and offer a solution that best fits the their needs

* Usage of platforms such as Salesforce and SecurityTraxx

* Attend staff meeting and weekly evaluations/ trainings



*What you'll Need:*


* Minimum of high school diploma or equivalent, college degree or currently pursuing preferred

* Outstanding customer service skills and/or experience

* Committed to starting a career path in a fast-paced environment

* Experience in building and maintaining strong relationships with customers.

* Solid time management and multi-tasking skills

* English/Spanish- bilingual is a plus



*Some benefits of working with Elysian:*


* Individualized Training

* Flex days and Holidays off

* Birthday recognition

* Philanthropy events

* Team Building Events (dinners, outings, group sports activities, bowling, movies)


Job Type: Full-time


Pay: $52,000.00 - $57,000.00 per year


Experience level:

* Under 1 year

Shift:

* Day shift

Weekly day range:

* Monday to Friday

Work setting:

* In-person




Ability to commute/relocate:

* Fullerton, CA: Reliably commute or planning to relocate before starting work (Required)


Experience:

* hands on work: 1 year (Preferred)



Work Location: In person

Keywords: Elysian and Company, Fullerton , Customer Service Specialist, Hospitality & Tourism , Fullerton, California