Customer Service Representative

Company: Leadstack Inc
Location: Brea
Posted on: May 26, 2023

Job Description:

Job Details:

LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.





Customer Service Representative located in -Brea, CA. -

Duration:0-12 month(s)

Pay Rate: $18/hr to $20/hr on W2



Description/Comment:

Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment.

The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.

Key Responsibility:

Build relationships with customers via phone and email communication and resolve customer issues to ensure a high level of customer satisfaction. Answer phones in a timely and efficient manner in a high call volume support setting.

Process customer orders via phone, standing orders, field service orders, and replacement orders, fax orders, electronic data interchange (EDI). Effectively support both sales and service field representatives by responding to inquiries, placing orders, and providing proof of delivery as needed. Maintain a level of accuracy and efficiency both as a department and individually. Knowledgeable on our products and special projects as deemed vital by the manager.

Must communicate timely and accurately and establish and maintain good working relationships with upper management and internal departments such as Field Service, Sales, Finance, Bids and Contracts, HR and IT.

Position Requirements: Must have basic computers skills including MS office 2000 or later including Word, Excel and Outlook. Basic math skills and statistical knowledge.

Proficient at keyboard entry; prior experience entering orders while on the phone a plus; multitasking and problem solving. Enjoys working with people. One to three years customer service experience required.

High school graduate required. Associates degree preferred. Primary language English.

Little to no travel required. Personal Trait Profile: Must be self-motivating with a positive outlook and focus on quality work.

Demonstrates personal sense of urgency, attention to detail, and an aspiration for continuous professional development. Exhibits a need to succeed by setting personal goals to outperform company metrics.

Able to maintain a positive attitude and work constructively in a team environment. Able to handle multiple tasks and key deliverables while performing under time constraints.

Excellent time management and organizational skills



To know more about current opportunities at LeadStack, please visit us at







I can be reached on 275-5100 -



Thank you for taking a look at this job opportunity. If it's not a right match, we'd appreciate a referral. -



Take care and I hope you have a great day!



Best,

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Lead Recruiter



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C.
650-275-5100


D.
650-275-5100


A.
611 Gateway Blvd, Ste 120

South San Francisco, CA 94080


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Keywords: Leadstack Inc, Fullerton , Customer Service Representative, Hospitality & Tourism , Brea, California