Customer Service Representative II
Posted on: May 26, 2023
RATE HAS BEEN INCREASED TO ********
We are looking for a Customer Service Representative with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. Responsible for all customer type of inquiry and products. You will be working closely with customer and internal teams to provide exceptional customer service in a fast pace environment.
To ensure customer satisfaction regarding taking orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.
Build relationship with customers via phone and email communication
Answer customer calls in a high call volume support setting
Process orders via phone, standing orders, field service orders, replacement orders, with accuracy and efficiency
Resolve customer's issues to ensure a high level of customer satisfaction
Effectively support the field reps (both sales and service) by responding to inquiries, placing orders, and providing proof of delivery as needed
Establish and maintain good working relationships with both internal and external customers
Additional duties as needed
High school diploma. Associates degree preferred but not required.
One to three years customer service experience
Must have basic computers skills to include MS office 2000 or later, Word, Excel. Basic math skills and statistical knowledge. Proficient at keyboard entry; prior experience entering orders while on the phone; multitasking and problem solving.
Primary language English
Personal Trait Profile
Ability to work positively and constructively in a team environment
Ability to handle multiple tasks and key deliverables
Ability to perform under time constraints while maintaining a positive attitude
Excellent time management and organizational skills
Enjoys working with people.
Additional Job Details:
*****BILL RATE HAS BEEN INCREASED TO ******** SHIFT HOURS: 7:30-4pm. Purchase order experience highly preferred. Heavy data entry experience is required. This is a temporarily remote position, which typically works onsite. It is not yet determined when this position will be back onsite. In addition, this position has the potential to be converted to a full time employee for the right fit. However, there is no guarantee of a conversion.
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Medical, dental, vision
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Opportunity for advancement
Long-term assignment with opportunity for hire by client
Keywords: Kyyba, Fullerton , Customer Service Representative II, Hospitality & Tourism , Brea, California
here to apply!