Customer Service Representative II
Company: Kyyba
Location: Brea
Posted on: May 26, 2023
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Job Description:
Job Description
Duration:0-6 month(s)
Description/Comment:
*****BILL
RATE HAS BEEN INCREASED TO ********
Job Description
We are looking for a Customer Service Representative with strong
customer service soft skills, routine orders entry skill, order
tracking, and problem resolution. Responsible for all customer type
of inquiry and products. You will be working closely with customer
and internal teams to provide exceptional customer service in a
fast pace environment.
General Summary
To ensure customer satisfaction regarding taking orders, answering
phones promptly, finishing delivery information and providing field
sales/service support, all with accuracy and efficiency.
Key Responsibilities
Build relationship with customers via phone and email
communication
Answer customer calls in a high call volume support setting
Process orders via phone, standing orders, field service orders,
replacement orders, with accuracy and efficiency
Resolve customer's issues to ensure a high level of customer
satisfaction
Effectively support the field reps (both sales and service) by
responding to inquiries, placing orders, and providing proof of
delivery as needed
Establish and maintain good working relationships with both
internal and external customers
Additional duties as needed
Position Requirements
High school diploma. Associates degree preferred but not
required.
One to three years customer service experience
Must have basic computers skills to include MS office 2000 or
later, Word, Excel. Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders
while on the phone; multitasking and problem solving.
Primary language English
Personal Trait Profile
Ability to work positively and constructively in a team
environment
Ability to handle multiple tasks and key deliverables
Ability to perform under time constraints while maintaining a
positive attitude
Excellent time management and organizational skills
Enjoys working with people.
Additional Job Details:
*****BILL RATE HAS BEEN INCREASED TO ******** SHIFT HOURS:
7:30-4pm. Purchase order experience highly preferred. Heavy data
entry experience is required. This is a temporarily remote
position, which typically works onsite. It is not yet determined
when this position will be back onsite. In addition, this position
has the potential to be converted to a full time employee for the
right fit. However, there is no guarantee of a conversion.
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba
has a global presence delivering high-quality resources and
top-notch recruiting services, enabling businesses to effectively
respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their
families is important to us. We are proud of our work culture which
embodies our core values; incorporating value, passion, excellence,
empowerment, and happiness, creates a vibrant and productive
atmosphere. We empower our employees with the resources,
incentives, and flexibility that they need to support a healthy,
balanced, and fulfilling career by providing many valuable benefits
and a balanced compensation structure combined with career
development.
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color,
sex, gender identity, sexual orientation, age, non-disqualifying
physical or mental disability, national origin, veteran status or
any other basis covered by appropriate law. Minorities / Females /
Protected Veterans / Individuals with Disabilities are encouraged
to apply. All employment is decided on the basis of qualifications,
merit, and business need.
Rewards:
Medical, dental, vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
Keywords: Kyyba, Fullerton , Customer Service Representative II, Hospitality & Tourism , Brea, California
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