Customer Service Representative
Company: Compunnel
Location: Brea
Posted on: May 27, 2023
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Job Description:
Description:
Customer Service Representative (CSR) with strong customer service
soft skills, routine orders entry skill, order tracking, and
problem resolution. You will be responsible for all customer types
of inquiry and products, and you will be working closely with
customer and internal teams to provide exceptional customer service
in a fast-paced environment. The CSR will ensure customer
satisfaction by way of processing orders, answering phones
promptly, finishing delivery information and providing field
sales/service support, all with accuracy and efficiency.
Key Responsibility:
Build relationships with customers via phone and email
communication and resolve customer issues to ensure a high level of
customer satisfaction.
Answer phones in a timely and efficient manner in a high call
volume support setting.
Process customer orders via phone, standing orders, field service
orders, and replacement orders, fax orders, electronic data
interchange (EDI).
Effectively support both sales and service field representatives by
responding to inquiries, placing orders, and providing proof of
delivery as needed.
Maintain a level of accuracy and efficiency both as a department
and individually.
Knowledgeable on our products and special projects as deemed vital
by the manager.
Must communicate timely and accurately and establish and maintain
good working relationships with upper management and internal
departments such as Field Service, Sales, Finance, Bids and
Contracts, HR and IT.
Position Requirements:
Must have basic computers skills including MS office 2000 or later
including Word, Excel and Outlook.
Basic math skills and statistical knowledge.
Proficient at keyboard entry; prior experience entering orders
while on the phone a plus; multitasking and problem solving.
Enjoys working with people.
One to three years customer service experience required.
High school graduate required.
Associates degree preferred.
Primary language English.
Little to no travel required.
Personal Trait Profile:
Must be self-motivating with a positive outlook and focus on
quality work.
Demonstrates personal sense of urgency, attention to detail, and an
aspiration for continuous professional development.
Exhibits a need to succeed by setting personal goals to outperform
company metrics.
Able to maintain a positive attitude and work constructively in a
team environment.
Able to handle multiple tasks and key deliverables while performing
under time constraints.
Excellent time management and organizational skills
Additional client information:
Keywords: Compunnel, Fullerton , Customer Service Representative, Hospitality & Tourism , Brea, California
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