FullertonRecruiter
the smart solution for Fullerton jobs

Retail Associate

Company: Ross Dress for Less
Location: Fullerton
Posted on: July 1, 2018

Job Description:

GENERAL PURPOSE: The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate must actively strive to create a customer-focused shopping environment. The Associate welcomes customers with a friendly greeting and eye contact, ensures proper merchandise presentation, operates the cash register in accordance with policies and procedures, maintains a clean work area at all times and treats fellow associates with courtesy and respect. The Associate also provides customer service according to all Ross customer service guidelines. The Associate may be required to work in various store functions including but not limited to Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry, Customer Service, Markdowns, Recovery/Sizing, Cashiering, Merchandising, etc. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our customer service and operational goals. ESSENTIAL FUNCTIONS: Customer Service Demonstrates TRUE courtesy, respect, friendliness, and professionalism at all times. Provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed. Takes accurate markdowns, counts and inventories as scheduled. Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Salesfloor Presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers. Performs daily recovery and light cleaning tasks to ensure a neat, clean and organized store. Assist customers in any way necessary - register-trained, assist customers with merchandise, answers customer questions in a polite and knowledgeable manner. Greets all customers with a smile and "hello" throughout the store as well as saying "thank you" with every register transaction. Processes register transactions following company best practices and meeting productivity standards. Understands all Customer Service programs and Best Practices including the primary Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service. Loss Prevention (Protection of Company Assets and Safety) As a representative of Ross, demonstrates integrity and honesty in all interactions with associates and customers. Safeguards confidential information, cash and credit card information, and merchandise. Maintains a high level of awareness and customer contact on the sales floor to create a safe and secure shopping environment for everyone. Understands the Loss Prevention Awareness program, the Shortage Highway and the SPS position. Maintains a safe working and shopping environment for Associates and customers. Reports any unsafe conditions or practices to store management; follows company best practices to minimize risk, losses to the company, and/or theft. Understands and can implement all emergency procedures for power failure, fire, robbery etc. Follows all Mark-Out-of-Stock policies, including the identification of MOS merchandise, proper processing of each piece and the notification of store management to review and approve all disposals. Understands all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Follows all policies related to associate purchases. Follows company scheduling and timekeeping policies and practices. COMPETENCIES: Integrity and Trust Customer Focus Drive for Results Approachability Composure Action Oriented QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with customers, associates and Supervisory Staff in a friendly, respectful, cooperative and pleasant manner, whether it be in person, by phone or in writing. Ability to use all store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to regularly reach above shoulders and overhead Ability to repetitively grip, pinch and perform fine manipulation activities with both hands. For example, but not limited to, putting hard tags on and off of merchandise, using hangers, pricing gun and registers and sizing merchandise. Ability to regularly push, pull and lift and carry up to 10 lbs. Ability to occasionally push, pull, lift and carry more than 20 pounds. For example, but not limited to, working with carts of stock, racks of clothing, hard line products. Ability to use cleaning equipment, rolling racks, ladders and other assigned supplies. Ability to perform basic mathematical calculations commonly used in retail environments. Certain assignments may require other qualifications and skills. Associates who work stockroom shifts: Ability to regularly push, pull, lift and carry more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None.

Keywords: Ross Dress for Less, Fullerton, Retail Associate, Hospitality & Tourism, Fullerton, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Hospitality & Tourism Jobs


First Year Tax Professional
Description: First Year Tax Professional Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs. We offer (more...)
Company: H&R BLOCK
Location: Montebello
Posted on: 07/19/2018

Customer Service Reservationist - Order Entry
Description: Mommy Jobs Online is seeking remote independent contractors to take incoming calls at home. You will
Company: Mommy Jobs Online
Location: Redondo Beach
Posted on: 07/19/2018

Shift Lead - 3rd & Fairfax
Description: Please Enable Cookies to Continue br br Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. br br Welcome (more...)
Company: Peet's
Location: Los Angeles
Posted on: 07/19/2018


Lyft - Drive More. Earn More - $500 Sign-up Bonus - Earn mar
Description: Join Employer Today - Applications Now Open Earn a 500 Sign-up Bonus plus Tips. Be Your Own Boss -- Set Your Own Hours -- Drivers Earn Tips What is Employer Employer matches drivers with passengers (more...)
Company: Lyft
Location: Del Mar
Posted on: 07/19/2018

Concierge - Luxury (1800209S)
Description: Heres To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching (more...)
Company: Marriott International
Location: Los Angeles
Posted on: 07/19/2018

Specialist, Store Protection
Description: GENERAL PURPOSE: This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist (more...)
Company: Ross Dress for Less
Location: Montebello
Posted on: 07/20/2018

First Year Tax Professional
Description: First Year Tax Professional Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs. We offer (more...)
Company: H&R BLOCK
Location: Lakeside
Posted on: 07/19/2018

Area Supervisor
Description: GENERAL PURPOSE: The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when (more...)
Company: Ross Dress for Less
Location: San Ysidro
Posted on: 07/19/2018

CDL A Local Company Driver, Pick Up & Delivery - LAX
Description: Brief Overview: Run local pick-up delivery routes as a CDL A Company Driver. Responsibilities include but are not limited to unloading freight and occasionally picking up freight up to 60 lbs / carton. (more...)
Company: Forward Air
Location: Carson
Posted on: 07/19/2018

First Year Tax Professional
Description: First Year Tax Professional Seeking seasonal Tax Preparers who want to grow their career and be a part of our network of expert professionals who enjoy serving clients with diverse tax needs. We offer (more...)
Company: H&R BLOCK
Location: Santa Monica
Posted on: 07/19/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Fullerton RSS job feeds