FullertonRecruiter
the smart solution for Fullerton jobs

Customer Service Support Associate

Company: Zadro Products, Inc
Location: Fullerton
Posted on: September 6, 2018

Job Description:

Job DescriptionZadro Products, Inc. is seeking a Customer Service Support Associate who can handle all direct business to consumer customer service related matters.ESSENTIAL DUTIES AND RESPONSIBILITIES· Provide e-commerce and all direct business to consumer customer service support through effective and timely use of email, LiveChat, phone, and social media.· Respond to all customer service inquiries regarding product reviews.· Resolve inquiries and issues for customers with a solution and satisfaction-oriented mindset in a timely manner.· Handle order fulfillment for all Amazon seller central order processing.· Track and make changes to website FAQ’s.· Assist with handling customer inquiries for repairs and act as a point person for customers throughout the process.· Support Sales and Customer Service teams with data entry, reports, and on-going customer support.· Document customer problems and keep track of all on-going issues regarding B2C.· Create and input orders for direct consumers.· Communicate effectively with business owners and customers as well as offer exceptional service to customers with utmost concern and interest.· Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.· Assist in ongoing systems improvements to streamline processes and cross-team efficiency.· Perform other duties and tasks as assigned and/or needed.REQUIREMENTS· Associate's degree (A.A.) or equivalent from two-year College or technical school and two years of related experience or 4 years of related experience.· Ability to deal with difficult or emotional customer situations.· Ability to work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities.· Basic knowledge of the following software: Database Software (CRM); Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); EDI, Merchants; CommerceHub; SPS Commerce; Various other programs related to the manufacturing industry; and possess the ability to adapt to program or software updates and/or changes.· Possess outstanding interpersonal and organizational skills.· Previous experience in an administrative or support role.· Holds strong written and verbal communication skills.· Ability to multi-task in a fast-paced environment and balance multiple priorities.​Company DescriptionZadro Products, Inc. has been a leading innovator for over 30 years, engineering and designing a broad array of Personal Care Vanity Mirrors, Bath & Cosmetic Accessories and Health & Wellness products that are marketed and distributed worldwide.Innovative new products are what Zadro is known for with continual introduction throughout the year of new products to market. We are an established manufacturer of beauty, personal care, and health solutions products with a number of our products Made in the USA in our Huntington Beach facility. http://www.zadroinc.com

Keywords: Zadro Products, Inc, Fullerton , Customer Service Support Associate, Hospitality & Tourism , Fullerton, California

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Route Delivery Driver
Description: Route Driver / Direct Store Delivery Driver / OperatorLos Angeles, CA 16.00 an hour Requirements: ul li High school diploma/GED equivalent li 21 years of age li Current CA driver's license (more...)
Company: RRI Personnel
Location: Los Angeles
Posted on: 09/21/2018

Delivery Driver - Groceries
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Carlsbad
Posted on: 09/21/2018

Restaurant Supervisor - Coronado Island Marriott Resort & Spa (18002LUO)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Coronado
Posted on: 09/21/2018


Product Demonstrator - Part Time
Description: br br Summary br Event Specialist Part Time Sales ACO br br The fun and exciting world of event sales is calling for you Will you answer Our part time Event Specialist jobs give you the opportunity (more...)
Company: Advantage Solutions
Location: Santee
Posted on: 09/21/2018

Inbound Customer Service Representative
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: Mommy Jobs Online
Location: Downey
Posted on: 09/21/2018

Meeting & Events Coordinator - Sheraton San Diego Hotel & Marina (18002MXK)
Description: Heres To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Chula Vista
Posted on: 09/21/2018

Customer Service Representive
Description: Seeking customer service representatives that are seeking to work remotely, for a solid
Company: Nationwide Health Benefits Company
Location: Glendale
Posted on: 09/21/2018

Customer Service Lead Agent
Description: This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly Join a group of dedicated team members and help bring more flowers to (more...)
Company: Mommy Jobs Online
Location: Irvine
Posted on: 09/21/2018

Line Cooks - Start at $13.50 per hour
Description: At Red Robin , we're not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, (more...)
Company: Red Robin
Location: Escondido
Posted on: 09/21/2018

Bellperson - Newport Beach Marriott Hotel & Spa (180009KY)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International
Location: Anaheim
Posted on: 09/21/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Fullerton RSS job feeds