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Customer Service Support Associate

Company: Zadro Products, Inc
Location: Fullerton
Posted on: September 6, 2018

Job Description:

Job DescriptionZadro Products, Inc. is seeking a Customer Service Support Associate who can handle all direct business to consumer customer service related matters.ESSENTIAL DUTIES AND RESPONSIBILITIES· Provide e-commerce and all direct business to consumer customer service support through effective and timely use of email, LiveChat, phone, and social media.· Respond to all customer service inquiries regarding product reviews.· Resolve inquiries and issues for customers with a solution and satisfaction-oriented mindset in a timely manner.· Handle order fulfillment for all Amazon seller central order processing.· Track and make changes to website FAQ’s.· Assist with handling customer inquiries for repairs and act as a point person for customers throughout the process.· Support Sales and Customer Service teams with data entry, reports, and on-going customer support.· Document customer problems and keep track of all on-going issues regarding B2C.· Create and input orders for direct consumers.· Communicate effectively with business owners and customers as well as offer exceptional service to customers with utmost concern and interest.· Ensure prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.· Assist in ongoing systems improvements to streamline processes and cross-team efficiency.· Perform other duties and tasks as assigned and/or needed.REQUIREMENTS· Associate's degree (A.A.) or equivalent from two-year College or technical school and two years of related experience or 4 years of related experience.· Ability to deal with difficult or emotional customer situations.· Ability to work in a team-oriented atmosphere while independently managing own priority workflow and responsibilities.· Basic knowledge of the following software: Database Software (CRM); Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); EDI, Merchants; CommerceHub; SPS Commerce; Various other programs related to the manufacturing industry; and possess the ability to adapt to program or software updates and/or changes.· Possess outstanding interpersonal and organizational skills.· Previous experience in an administrative or support role.· Holds strong written and verbal communication skills.· Ability to multi-task in a fast-paced environment and balance multiple priorities.​Company DescriptionZadro Products, Inc. has been a leading innovator for over 30 years, engineering and designing a broad array of Personal Care Vanity Mirrors, Bath & Cosmetic Accessories and Health & Wellness products that are marketed and distributed worldwide.Innovative new products are what Zadro is known for with continual introduction throughout the year of new products to market. We are an established manufacturer of beauty, personal care, and health solutions products with a number of our products Made in the USA in our Huntington Beach facility. http://www.zadroinc.com

Keywords: Zadro Products, Inc, Fullerton , Customer Service Support Associate, Hospitality & Tourism , Fullerton, California

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