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Customer Service Rep - -

Location: Fullerton
Posted on: January 14, 2021

Job Description:

IMMEDIATE NEED FOR CUSTOMER SERVICE REPRESENTATIVE FOR A FUN EVENT PLANNING COMPANY!!!



This Customer Service Rep Position Features:



? Great Pay to $23K


Great Benefits




Main Job Tasks and Responsibilities:



? Assisting with customer inquiries including product inquires, order status, and shipping transit times



? Ability to place and cancel customer orders efficiently and accurately



? Answer questions about warranties or terms of sale.



? Suggest solutions when a product malfunctions.



? Attempt to persuade customer to reconsider cancellation



? Work with customer service manager to ensure proper customer service is being delivered.



? Inform customer of deals and promotions.



? Responsible for detailed product knowledge and company policies



? Handle changes in policies and renewals



? Respond to customer inquiries, concerns, and issues via phone and email in a timely and courteous manner



? Calling customers in regard to out of stock and discontinued items



? Ability to take on additional responsibilities if needed




Education and Essential Qualifications:



? High school diploma, general education degree or equivalent



? Ability to type



? Numeric, oral and written language applications



? Product knowledge



? Customer service practices and principles



? Microsoft Word & Excel




Contact LeiLani to apply for this great position as a customer service rep today! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Fullerton , Customer Service Rep - -, IT / Software / Systems , Fullerton, California

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