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Information Technology Support Engineer

Company: KORE1
Location: Fullerton
Posted on: February 25, 2021

Job Description:

IT Support Engineer (onsite position - Fullerton, CA)SUMMARY:--The IT Support Engineer will be responsible for providing customer friendly support to internal and external clients by email, phone or in-person. The IT Support Engineer's responsibilities include technical, hardware and software support to the University's faculty, students, staff, and affiliates. This position involves occasional travel to remote sites within the Los Angeles/Orange County region with a mixture of working with the academic and clinical sides of the University. ESSENTIAL DUTIES AND RESPONSIBILITIES: -- Provide Level 1 support to end users on IT Services and Equipment, including troubleshooting, training, and installing software/hardware according to internal Service Level Agreements.-- Assess and optimize our print infrastructure as the lead administrator, which includes managing a Papercut platform for secure printing, 100+ printers, and developing policies and procedures.-- Design a more efficient print infrastructure that maximizes print service availability and minimizes costs.-- Deploy and maintain user equipment and software, including laptops, desktops, peripherals, printers, monitors.-- Manage inventory of hardware and software assets, including user computers and printers/copiers.QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Knowledge:-- Strong understanding and technical knowledge of PC and Apple operating systems and hardware.-- Technical proficiency with Microsoft Desktop software, including Windows 10, Office 365.-- Technical proficiency with Apple operating systems and software, including MacOS, IOS, Safari, Outlook/Office for Macs.-- Good understanding of networking protocols and how computers communicate via networking protocols.-- Demonstrated ability to configure, maintain, and troubleshoot Dell workstations, MacOS workstations and various peripherals (MFP, scanners, wireless printers, mouse, keyboard).-- Able to efficiently work with an SLA based ticketing system in opening, escalating, communicating, closing tickets.-- Experience working within a change management system.-- General knowledge of Higher Ed software platforms: Jenzabar, Moodle, ExamsoftSkills/Abilities:-- Excellent written, oral, and interpersonal communication skills.-- Strong customer service skills.-- Knowledge of applicable laws and regulations as they relate to IT.-- Understanding of human resource management principles, practices, and procedures.-- Highly self-motivated, self-directed, and attentive to detail.-- Ability to effectively prioritize tasks for self and staff in a complex environment.EDUCATION AND/OR EXPERIENCE: The minimum amount of education and experience that an individual needs in order to successfully perform the essential duties of the position is:-- Bachelor's degree from an accredited University in the field of Computer Science, Information Systems or a related field. -- 4+ years of experience in an IT support position within a company of at least 200 employees.-- Experience working in a team-oriented, collaborative environment.

Keywords: KORE1, Fullerton , Information Technology Support Engineer, IT / Software / Systems , Fullerton, California

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