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Sr. Technical Analyst - Law Enforcement Systems

Company: Glass Box Technology Inc
Location: Fullerton
Posted on: November 24, 2022

Job Description:

*Job Description*

*Sr. Technical Analyst - Law Enforcement Systems*

*Salary Range*

$95,000 to $115,000 USD per year

*DUTIES AND RESPONSIBILITIES: *

* Provide specialized technical work in support of networks, servers, systems and/or applications; remediates software and hardware problems for users remotely and in person
* Provide assistance in the installation, configuration, performance monitoring, testing and/or troubleshooting of assigned technology systems and equipment
* Receive, prioritize, and respond to technical support calls and request; maintain accurate documentation; create, update, and close tickets using the Jira platform in a timely manner; creates knowledge base and frequently asked questions documentation; may coordinate with vendors or other staff for required services and issue resolution
* Update and maintain technical documentation regarding specifications, system settings, accounts, procedures, plans and/or schedules; provide basic user training and update support documentation
* Perform preventative and corrective maintenance of software and hardware
* Provide technical support and training in the use of computer hardware and software.
* Conduct various tests on components, equipment, and software during installation to ensure components are working properly and in accordance with City specifications
* Provide exceptional customer service
* Manage a constantly changing ticket load
* Advise on technical roadmaps
* Perform other duties of a similar nature and level as assigned

*Who You Are*

*Ideal Candidate*

The ideal candidate will possess experience with mobile and desktop computer hardware, operating systems, desktop applications, peripherals, and enterprise network access control in a government setting. Successful attributes include experience providing remote and on-site support for hardware and software, excellent customer service skills, ability to prioritize and manage a constantly changing workload, clear and effective communication skills both written and verbal, excellent problem solving and analytical skills, strong attention to detail, ability to translate technology to audience in appropriate business-friendly terms, strong time management skills, the ability to work both independently and in a collaborative team environment a knowledge of information security best practices, familiarity with ITIL framework, and a knowledge of frameworks such as CLETS and CJIS.

*Minimum Requirements*:

4 years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals. 2 years must have included IT work experience in hands-on or remote end-user technical support environments.

*Preferred Qualifications: *

* CompTIA Certification
* ITIL Foundation Certification
* Experience working with an IT department in a local government setting
* Experience working with a law enforcement department

Work Schedule:

Monday through Friday 8:30am - 5:30pm. You may be required to be available to work additional hours as needed depending on workload.
Hybrid position - 4 days per week on site in Fullerton, CA. and 1 day per week remote.

Job Type: Full-time

Pay: $95,000.00 - $115,000.00 per year

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Fullerton, CA 92832: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Fullerton, CA 92832%58047475%

Keywords: Glass Box Technology Inc, Fullerton , Sr. Technical Analyst - Law Enforcement Systems, IT / Software / Systems , Fullerton, California

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