FullertonRecruiter
the smart solution for Fullerton jobs

Mobile Associate, Bilingual

Company: T-Mobile
Location: Fullerton
Posted on: February 28, 2019

Job Description:

Job Description:

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! Theyre brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert.

Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:



  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Approaching service and sales needs with patience, honesty and empathy.


    Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:



    • How our ever expanding-coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
    • How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.


      Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

      Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

      Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:



      • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
      • Successfully identify and handoff small business leads.


        Qualifications:



        • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
        • Desire to be a part of the game-changing T-Mobile store team.
        • Competitive drive and confidence to succeed in a fast-paced sales environment.
        • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
        • Effective at balancing customer experience and performance goals.
        • 6 months of customer service and/or sales experience, Retail environment preferred


          Minimum Qualifications:



          • At least 18 years of age
          • Legally authorized to work in the United States
          • High School Diploma or GED
          • Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
          • Written and verbal communication skills
          • Tech savvy
          • Demonstrated creative problem solving
          • Bilingual: Fluent in English and another language

            Keywords: T-Mobile, Fullerton , Mobile Associate, Bilingual, IT / Software / Systems , Fullerton, California

            Click here to apply!

            Didn't find what you're looking for? Search again!

            I'm looking for
            in category
            within


Other IT / Software / Systems Jobs


Technical Illustrator
Description: Technical Illustrator in Irvine, CA at Volt Date Posted: 12/10/2018 Job Snapshot Employee Type: Contingent Location: Irvine, CA Job Type: Engineering Disciplines Duration: (more...)
Company: Volt Workforce Solutions
Location: Irvine
Posted on: 03/24/2019

Entry-Level C# Software Developer - Cathedral City
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Cathedral City
Posted on: 03/24/2019

Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: La Quinta
Posted on: 03/24/2019


Entry-Level C# Software Developer - Irvine
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Irvine
Posted on: 03/24/2019

Junior Full Stack Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: San Bernardino
Posted on: 03/24/2019

Junior CSS/HTML Developer
Description: Employer is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Riverside
Posted on: 03/24/2019

Lead .Net Developer
Description: POSITION: Lead .Net Developer LOCATION: Irvine, CA DURATION: 12 MONTHS JD The Senior .Net Developer will be part of an agile development team, building and working on enterprise software systems on top (more...)
Company: Infoways
Location: Irvine
Posted on: 03/24/2019

Junior SQL Developer - San Bernardino
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: San Bernardino
Posted on: 03/24/2019

Hadoop Developer
Description: Role : Hadoop Developer Location : Irvine,CA Contract : 12 Month Job Detail
Company: Nityo Inc
Location: Irvine
Posted on: 03/24/2019

Software Engineer ($45k-$57k year)
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Oxnard
Posted on: 03/24/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fullerton RSS job feeds