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Telephony Solutions Analyst - Avaya, IVR

Company: Pacific Technical Staffing
Location: Fullerton
Posted on: April 9, 2019

Job Description:

Candidate Target Experience 5+ years professional experience as a systems analyst Property Casualty insurance experience Experience interpreting and writing Use Cases, Functional Requirements, Screen Specs, and Data Mapping documents Technical proficiency, with the ability to understand data flows and the flow between complex, integrated systems. Proficient in working directly with business users to understand business processes, gather document requirements, and work closely with the user community to implement system changes that meet business needs. Outstanding communication skills, with the ability to effectively work with remote users via phone, email, WebEx, and other virtual collaboration tools. Able to work in a fast-paced environment with tight deadlines Experience collaborating with Development and QA teams Experience working with XML files to troubleshoot system integration issues Workflow Design and Development for Sales and Service Experience working on IVR System Experience working on CRM systems Experience working with Avaya Phone Systems Experience with contactservice center operations and technologies Experience with designing telephony solutions to accomplish business goals Experience with documenting system requirements for detailed call flows, voice user interfaces, architecture diagrams, technical functional specifications Able to collaborate with business and technical resources to make recommendations on how to improve the overall customer experience for the telephony system

Keywords: Pacific Technical Staffing, Fullerton , Telephony Solutions Analyst - Avaya, IVR, IT / Software / Systems , Fullerton, California

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