FullertonRecruiter Since 2001
the smart solution for Fullerton jobs

Mobile Associate (Part-Time)

Company: T-Mobile
Location: Fullerton
Posted on: May 31, 2019

Job Description:

Job Description:

Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.

Responsibilities:

Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:



  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
  • Approaching service and sales needs with patience, honesty and empathy.


    Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:



    • How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
    • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
    • How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.


      Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

      Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.

      Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:



      • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
      • Successfully identify and handoff small business leads.


        Qualifications:



        • Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
        • Desire to be a part of the game-changing T-Mobile store team.
        • Competitive drive and confidence to succeed in a fast-paced sales environment.
        • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
        • Effective at balancing customer experience and performance goals.
        • 6 months of customer service and/or sales experience, Retail environment preferred


          Minimum Qualifications:



          • At least 18 years of age
          • Legally authorized to work in the United States
          • High School Diploma or GED
          • Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training
          • Written and verbal communication skills
          • Tech savvy
          • Demonstrated creative problem solving


            Company Profile:

            As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com

            EOE Statement:

            We Take Equal Opportunity Seriously - By Choice.

            T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

Keywords: T-Mobile, Fullerton , Mobile Associate (Part-Time), IT / Software / Systems , Fullerton, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Ruby - software engineer
Description: Let companies apply to you,
Company: hired
Location: San Diego
Posted on: 06/18/2019

Online Web Evaluator
Description: We are looking for a On line Web Evaluator to join our team in the United States. As an evaluator, you are responsible for rating the content returned by search engines, using in-depth local knowledge (more...)
Company: Mommy Jobs Online
Location: Lakeside
Posted on: 06/18/2019

Senior .NET Developer. - Carlsbad
Description: AlphaBOLD is building BOLDCommunity and Raving Fans. At AlphaBOLD customers are not just mere clients but they are rather strategic allies who come together with our consulting team to create customer (more...)
Company: AlphaBOLD
Location: Carlsbad
Posted on: 06/18/2019


Computer Encoder
Description: Computer Encoder, Adult Health care
Company: Joster & Associates, Inc.
Location: San Diego
Posted on: 06/18/2019

Oracle EBS with Procurement Exp.
Description: Position : Oracle EBS with Procurement Exp. Location : San Diego ,CA Job Description : Functional professional with 2 ERP Procurement implementations or upgrades Oracle R12 and a senior
Company: Nityo Infotech Corporation
Location: San Diego
Posted on: 06/18/2019

Software Test Engineer/Principal Software Test Engineer
Description: br Northrop Grumman Mission Systems seeks an Software Test Engineer2 or 3 to work with our Avionics and Tactical Networks ATN team which is an operating unit within the Communications division located (more...)
Company: Northrop Grumman
Location: San Diego
Posted on: 06/18/2019

C++ Software Engineer - VRP
Description: OverviewDo you know how to optimize package deliveries by distributing them among a fleet of vehicles, then ordering the deliveries to minimize operating costs If you know the vehicle routing problem (more...)
Company: Esri
Location: Redlands
Posted on: 06/18/2019

HPC Linux Systems Engineer
Description: At TGS, at-scale computing is core to what we do, and systems administrators are an essential part of our team. This is a mission-critical role, so we're searching for an extremely reliable professional (more...)
Company: TGS Management Company
Location: Irvine
Posted on: 06/18/2019

UI Developer
Description: Good understanding
Company: Focus America Inc
Location: San Diego
Posted on: 06/18/2019

Senior Software Engineer #SL-AM-SSE-0419
Description: Computer 13 br Senior Software Engineer Akamai Technologies, Inc. San
Company: Akamai Technologies, Inc.
Location: San Diego
Posted on: 06/18/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fullerton RSS job feeds