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Telecommute Home Products Service Recovery Support Specialist

Company: VirtualVocations
Location: Fullerton
Posted on: April 30, 2021

Job Description:

An eCommerce retailer of home products is searching for a person to fill their position for a Telecommute Home Products Service Recovery Support Specialist. Must be able to: Provide prompt and resolution driven outbound customer support Offer best in class customer experience Work with customers to resolve their difficulties and complaints Applicants must meet the following qualifications: Strong conflict resolution and de-escalation skills Curiosity and ability to notice trends and collect insights from customers Ability to consistently meet SLAs and performance goals for metrics and KPIs Comfortable and familiar with working from home Experience/proficiency in web tools such as Kustomer, Google Suite, and Slack Strong computer skills with the ability to type 50+ WPM

Keywords: VirtualVocations, Fullerton , Telecommute Home Products Service Recovery Support Specialist, Other , Fullerton, California

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