Customer Account Representative (Graphic and Art Proofing exp.)

Company: MultiColor Corporation
Location: Fullerton
Posted on: September 14, 2021

Job Description:

Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage, Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26 countries.  
 

Our 10,000+ employees are guided by our core values: Integrity, Passion, Creativity, Perseverance and Achievement. These values constantly guide our interactions and decision making at Multi-Color!
 

Join us today! 

CUSTOMER SERVICE REPRESENTATIVE SUMMARY

RESPONSIBILITIES:

• Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.
  
• Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, job
• jackets, order acknowledgements, RFQ’s, and work/shipping instructions and
• customer specific requirements.
  
• Full understanding of the Company workflow and production processes throughout the business
• Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario
• Strong communication skills allowing CSR to provide accurate information to both external and internal customers
• Focused attention to detail to ensure accuracy throughout the process, from original SNAP through to final delivery
• Negotiate with both external and internal customers while maintaining a long-term view on fortifying the relationships with both groups

Knowledge Skills and Abilities (KSA's)- Preferred Skills:

• HS Diploma or GED is required; College degree strongly preferred, ideally related to the printing industry
• Minimum 2 years experience print manufacturing environment 
• Proficiency in the various Graphics Software Applications.
• Excellent communication skills with the ability to translate technical information into actionable tasks.
  
• Intimate knowledge in preparing / planning artwork for high-volume printing.
  
• Knowledge of color separations, press layouts, print specifications
• Proficiency in MS Office applications
• Radius job management software experience is a plus.
  
• Ability to multi-task and work in a fast paced environment.
  
• Self-starter with strong organizational and planning skills.
  

Benefits of Working with MCC:

• 500-$750 sign on bonus
• $750 - $1500 employee referral bonus
• Comprehensive and competitive benefits - medical, dental, vision, company paid life insurance, short-term and long-term disability coverage, and more.
  
• 401K with company match
• Paid vacation
• Paid holidays and personal time – no waiting period
• Paid training and certifications
• Tuition reimbursement
• State of the art equipment and printing technology
• Safe, clean and temperature-controlled environment

If you need special assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or  applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Keywords: MultiColor Corporation, Fullerton , Customer Account Representative (Graphic and Art Proofing exp.), Other , Fullerton, California