FullertonRecruiter Since 2001
the smart solution for Fullerton jobs

Dispatch - Southern California

Company: CoolSys Inc
Location: Fullerton
Posted on: May 10, 2022

Job Description:

Position Title: - - - - - - - - - - - Dispatcher - - -Department: - - - - - - - - - - - - - WSR Regional Operations TeamManager: - - - - - - - - - - - - - - - - - - Regional Business ManagerGeneral Information and Description:Reporting to the Regional Business Manager, this position is responsible for the coordination of work orders, service calls, technicians, and maintaining records to achieve the highest level of customer satisfaction. -Key Responsibilities: -

  • Provides customer service support by accepting work orders, reviewing information for correctness, checking order status, and processing work orders to appropriate department/person to ensure customer needs are met in a timely manner.
  • Provides customer support by dispatching service calls out of the area and check status until completion, checking status/completion for specific customers, and calling stores to check problem and confirm service call to ensure customer needs are met.
  • Performs other related duties as assigned by management. - -
  • Responsible for strategically assigning field resource to service request based on priority and geography.
  • Establish a solid rapport with the Service Managers and Field Technicians within your assigned branch to ensure efficient communication.
  • Prepare, manage and distribute productivity report and 7am/2pm updates to service manager and all team specific technicians daily.
  • Communicate, clarify and confirm essential information of each service request to field technicians prior to dispatching.
  • Responding to all internal and external requests for ETA's and updates on service calls.
  • Responsible for reviewing and ensuring compliance with customer contract requirements and cost efficiently executing within established guidelines.
  • Proactively review and update incomplete tickets daily and follow thru until call completion.
  • Updating 3rd party systems as required by customer contracts. KNOWLEDGE, SKILLS AND ABILITIES: Demonstrated knowledge and skills in dispatching technicians to service locations and assessing appropriate skill levels for scope of service
    • Demonstrated ability to prioritize and schedule service for optimal service performance and response
    • Demonstrated ability to document and report information essential for the resolution and communication with technician and/or customer
    • Demonstrated ability to problem solve and maintain focus and productivity under pressure
    • Flexible schedule to work weekends, holidays or overtime as required.
    • Ability to communicate effectively, both verbal and in writing
    • Proficiency with Microsoft office automation products such as Word, Excel
    • Detail oriented
    • Ability to work independently and in a team oriented environment
    • Proficient typing skills to properly document dictation to update systemsEDUCATION AND EXPERIENCE:Equivalent combination of education and experience; Minimum 2 years dispatch experience in a fast-paced environment. - Must have the ability to multi-task and work under pressure.#AP2021

Keywords: CoolSys Inc, Fullerton , Dispatch - Southern California, Other , Fullerton, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Fullerton RSS job feeds