Client Service Specialist
Company: Eurofins Lancaster Laboratories
Location: Brea
Posted on: June 20, 2022
Job Description:
Company DescriptionEurofins Scientific is an international life
sciences company which provides a unique range of analytical
testing services to clients across multiple industries. The Group
believes it is the world leader in food, environment and
pharmaceutical products testing and in agroscience CRO services. It
is also one of the global independent market leaders in certain
testing and laboratory services for genomics, discovery
pharmacology, forensics, advanced material sciences and for
supporting clinical studies. In addition, Eurofins is one of the
key emerging players in specialty clinical diagnostic testing in
Europe and the USA.Job Description
- Provides project management for ongoing client sample programs
through daily customer communication and contact.
- Be an internal liaison for clients so they only need to contact
one person.
- Empowered to make decisions on behalf of clients to provide
superior service.
- Provides information for clients (e.g. Pricing, Capabilities,
Status, Sample Submission)
- Assists Client Managers with managing various aspects of quote,
proposal and RFI development for assigned opportunities.
- Onboard new clients by asking appropriate questions and
providing SampleKinect - training
- Submits and coordinates client requests for re-testing,
additional testing, OOS investigations, and changes that are
needed.
- Provides support for other Client Service Associates when
needed (e.g. absence, workload adjustment, site and regional
balancing)
- Coordinates conference calls with client and other areas of
Food Solutions as needed.
- Contributes to assigned process improvement projects and
supports implementation when neededQualifications
- Minimum of 2 years of direct food testing, high intensity
customer service, or other business-related experience
- Excellent customer service skills, attention to detail and
ability to be persistent while maintaining tact
- Demonstrated computer skills - requires excellent MS Office
experience (specifically Excel, Word, Outlook)
- Knowledge of other software applications (i.e. SFDC, NIMS)
preferred
- Ability to learn technical chemistry and microbiology testing
requirements
- Experience in a scientific or logistics environment is heavily
weighted
- Bachelor's degree in a scientific, business or related field
(or equivalent work experience)
- Authorization to work in the United States indefinitely without
restriction or sponsorshipAdditional InformationPosition is
Full-Time, 1st shift, with additional hours as needed. Candidates
currently living in a commutable distance to Brea, CA are
encouraged to apply.What We Offer
- Excellent full time benefits including comprehensive medical
coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidaysEurofins is a M/F, Disabled, and
Veteran Equal Employment Opportunity and Affirmative Action
employer.Eurofins is a M/F, Disabled, and Veteran Equal Employment
Opportunity and Affirmative Action employer.
Keywords: Eurofins Lancaster Laboratories, Fullerton , Client Service Specialist, Other , Brea, California
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