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Client Service Specialist

Company: Eurofins Lancaster Laboratories
Location: Brea
Posted on: June 20, 2022

Job Description:

Company DescriptionEurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.Job Description

  • Provides project management for ongoing client sample programs through daily customer communication and contact.
  • Be an internal liaison for clients so they only need to contact one person.
  • Empowered to make decisions on behalf of clients to provide superior service.
  • Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
  • Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
  • Onboard new clients by asking appropriate questions and providing SampleKinect - training
  • Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
  • Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
  • Coordinates conference calls with client and other areas of Food Solutions as needed.
  • Contributes to assigned process improvement projects and supports implementation when neededQualifications
    • Minimum of 2 years of direct food testing, high intensity customer service, or other business-related experience
    • Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact
    • Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook)
    • Knowledge of other software applications (i.e. SFDC, NIMS) preferred
    • Ability to learn technical chemistry and microbiology testing requirements
    • Experience in a scientific or logistics environment is heavily weighted
    • Bachelor's degree in a scientific, business or related field (or equivalent work experience)
    • Authorization to work in the United States indefinitely without restriction or sponsorshipAdditional InformationPosition is Full-Time, 1st shift, with additional hours as needed. Candidates currently living in a commutable distance to Brea, CA are encouraged to apply.What We Offer
      • Excellent full time benefits including comprehensive medical coverage, dental, and vision options
      • Life and disability insurance
      • 401(k) with company match
      • Paid vacation and holidaysEurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Keywords: Eurofins Lancaster Laboratories, Fullerton , Client Service Specialist, Other , Brea, California

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