Loyalty Program Specialist
Company: Aventon
Location: Brea
Posted on: June 21, 2022
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Job Description:
Description:
OUR COMPANY:
At Aventon, we believe that every person deserves the power to move
freely.
Aventon is the first e-mobility company for the real world. Every
ride we make is equal parts form and function, giving you the
freedom to go where you want to go, do what you want to do, and be
who you want to be.
We were born a fixed-gear bicycle company and transitioned to
e-bikes starting in 2017, and we firmly believe the direction we're
headed is the right one for our customers, our team, and the
greater good. We're proud of where we've been, and we're proud of
where we're going. We owe our foundational success to the original
and early die-hard Aventon fans. They inspired and instilled in our
brand an unwavering commitment to the people we serve. That means,
no matter what, we prioritize the human experience with our
product, and their well-being, above our business and bottom line.
We live in a constant state of what-if and what's next? We foster
continuous improvement, learning, and forward motion.
We are rapidly growing and need people who share in our passion for
mobility and align with our values to join our team.
Interested? Check out this opportunity to join us:
THE ROLE:
The Loyalty Program Specialist will work closely with the Marketing
Manager, Earned Media to create outstanding customer experiences
that drive long-term customer loyalty. This individual will support
the day-to-day execution of the loyalty program including
development and implementation of overall loyalty program
strategies and engagement within the program. This position is
responsible for the promotional planning and coordination of bonus
points events, special loyalty offers and other loyalty program
needs. Through this work, the Loyalty Program Specialist will help
grow our membership base, improve customer engagement, and company
profitability.
Reporting to the Marketing Manager, Earned Media, this role is
responsible for the following:
Work closely with the Marketing Manager of Earned Media to define
the loyalty experience strategy and roadmap across web, email, SMS,
social media groups, and the Aventon app
Utilize customer feedback, market research, digital performance
data, and industry trends to guide business needs and identify new
opportunities that deliver a best-in-class customer experience
Maintain loyalty marketing calendar to manage promotions, marketing
campaigns, and create excitement around key business
initiatives
Maintain close relationships with customers of the loyalty program
to ask for feedback and improve processes
Analyze program performance, identify trends, and create
opportunities for improvement
Support the evolution of program benefits, building new features
and promotions to increase engagement
Research and create new incentives and offers based off of our
target audience
Proactively search for new opportunities to grow, assess new
partners/technology, and innovate on communication strategies to
increase loyalty program satisfaction
Contribute to monthly reporting including program growth, revenue
growth and changes in engagement
Liaise with internal stakeholders to relay customer feedback
insights gained from online conversations within the community
Internally communicate plans and performance to both educate and
inspire the organization
YOUR QUALIFICATIONS:
Bachelor's Degree in Marketing, Communications, Journalism or
related field
At least 4 years of experience in Marketing, preferably aligned to
this role
Demonstrated experience developing loyalty / rewards programs
Excellent organizational skills
Motivated, self-starter, and comfortable in a dynamic, fast-paced
work environment
Creative problem solver and undaunted by challenges
Excellent project management skills, attention to detail, and
proactive approach to getting things done
Strong oral and written communications skills
KEYS TO SUCCESS:
DATA DRIVEN - you thrive on data and use it to guide your decision
making, recommendations, and priorities.
NIMBLE - you can work in ambiguity and are committed to helping
Aventon level up. You can shift perspectives, priorities, and
deadlines.
RESILIENT - you don't shy away from a challenge and take every
opportunity to learn and grow. You're accountable, can admit when
you're wrong, and can come back to the table after a hard day to
keep working toward our desired future.
SOLUTIONS ORIENTED / SOLUTIONIZED - you can identify the problem
and find a solution for it. You strive for continuous improvement
and aren't afraid to speak up about what is working, and what
isn't.
ENGAGED - you love the work, love the product, and believe in the
mission. If you don't connect with something about Aventon, this
probably isn't the place for you.
BENEFITS:
Fully paid medical and dental insurance for employees with
additional contribution for dependents
Vision insurance
401(k) program
Paid time off including vacation and sick time
10 holidays
FSA for medical and dependent care expenses
Company paid life / AD&D coverage with voluntary plans for
additional coverage for you and your dependents
Optional long-term and short-term disability plans as well as
ancillary benefits including accident, critical care, and cancer
coverage
Employee purchase and bike loan programs
Professional Development Program for employees to grow with the
company
Ride Aventon, Inc. (the Company or Aventon) is proud to be an Equal
Opportunity employer. We do not discriminate based upon race,
religion, color, national origin, sex (including pregnancy,
childbirth, or related medical conditions), sexual orientation,
gender, gender identity, gender expression, transgender status,
sexual stereotypes, age, status as a protected veteran, status as
an individual with a disability, or other applicable legally
protected characteristics. We also consider qualified applicants
with criminal histories, consistent with applicable federal, state
and local law. Aventon is committed to providing reasonable
accommodations for candidates with disabilities in our recruiting
process. If you need any assistance or accommodations due to a
disability, please email our Human Resources team at
hr@aventon.com.
Requirements:
PI181034100
Keywords: Aventon, Fullerton , Loyalty Program Specialist, Other , Brea, California
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