Loyalty Program Specialist

Company: Aventon
Location: Brea
Posted on: June 21, 2022

Job Description:

Description:
OUR COMPANY:
At Aventon, we believe that every person deserves the power to move freely.

Aventon is the first e-mobility company for the real world. Every ride we make is equal parts form and function, giving you the freedom to go where you want to go, do what you want to do, and be who you want to be.

We were born a fixed-gear bicycle company and transitioned to e-bikes starting in 2017, and we firmly believe the direction we're headed is the right one for our customers, our team, and the greater good. We're proud of where we've been, and we're proud of where we're going. We owe our foundational success to the original and early die-hard Aventon fans. They inspired and instilled in our brand an unwavering commitment to the people we serve. That means, no matter what, we prioritize the human experience with our product, and their well-being, above our business and bottom line. We live in a constant state of what-if and what's next? We foster continuous improvement, learning, and forward motion.

We are rapidly growing and need people who share in our passion for mobility and align with our values to join our team.

Interested? Check out this opportunity to join us:

THE ROLE:
The Loyalty Program Specialist will work closely with the Marketing Manager, Earned Media to create outstanding customer experiences that drive long-term customer loyalty. This individual will support the day-to-day execution of the loyalty program including development and implementation of overall loyalty program strategies and engagement within the program. This position is responsible for the promotional planning and coordination of bonus points events, special loyalty offers and other loyalty program needs. Through this work, the Loyalty Program Specialist will help grow our membership base, improve customer engagement, and company profitability.

Reporting to the Marketing Manager, Earned Media, this role is responsible for the following:
Work closely with the Marketing Manager of Earned Media to define the loyalty experience strategy and roadmap across web, email, SMS, social media groups, and the Aventon app
Utilize customer feedback, market research, digital performance data, and industry trends to guide business needs and identify new opportunities that deliver a best-in-class customer experience
Maintain loyalty marketing calendar to manage promotions, marketing campaigns, and create excitement around key business initiatives
Maintain close relationships with customers of the loyalty program to ask for feedback and improve processes
Analyze program performance, identify trends, and create opportunities for improvement
Support the evolution of program benefits, building new features and promotions to increase engagement
Research and create new incentives and offers based off of our target audience
Proactively search for new opportunities to grow, assess new partners/technology, and innovate on communication strategies to increase loyalty program satisfaction
Contribute to monthly reporting including program growth, revenue growth and changes in engagement
Liaise with internal stakeholders to relay customer feedback insights gained from online conversations within the community
Internally communicate plans and performance to both educate and inspire the organization

YOUR QUALIFICATIONS:
Bachelor's Degree in Marketing, Communications, Journalism or related field
At least 4 years of experience in Marketing, preferably aligned to this role
Demonstrated experience developing loyalty / rewards programs
Excellent organizational skills
Motivated, self-starter, and comfortable in a dynamic, fast-paced work environment
Creative problem solver and undaunted by challenges
Excellent project management skills, attention to detail, and proactive approach to getting things done
Strong oral and written communications skills

KEYS TO SUCCESS:
DATA DRIVEN - you thrive on data and use it to guide your decision making, recommendations, and priorities.
NIMBLE - you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
RESILIENT - you don't shy away from a challenge and take every opportunity to learn and grow. You're accountable, can admit when you're wrong, and can come back to the table after a hard day to keep working toward our desired future.
SOLUTIONS ORIENTED / SOLUTIONIZED - you can identify the problem and find a solution for it. You strive for continuous improvement and aren't afraid to speak up about what is working, and what isn't.
ENGAGED - you love the work, love the product, and believe in the mission. If you don't connect with something about Aventon, this probably isn't the place for you.

BENEFITS:
Fully paid medical and dental insurance for employees with additional contribution for dependents
Vision insurance
401(k) program
Paid time off including vacation and sick time
10 holidays
FSA for medical and dependent care expenses
Company paid life / AD&D coverage with voluntary plans for additional coverage for you and your dependents
Optional long-term and short-term disability plans as well as ancillary benefits including accident, critical care, and cancer coverage
Employee purchase and bike loan programs
Professional Development Program for employees to grow with the company

Ride Aventon, Inc. (the Company or Aventon) is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources team at hr@aventon.com.

Requirements:

PI181034100

Keywords: Aventon, Fullerton , Loyalty Program Specialist, Other , Brea, California