Guest Services Representative

Company: Nothing Bundt Cakes
Location: Brea
Posted on: March 16, 2023

Job Description:

**Position Summary:**To serve Nothing Bundt Cakes guests both in person and over the phone with creative solutions in a warm and welcoming environment. Guest Service Representatives will also perform side work duties for the crafting department, some light cleaning, and some clerical duties. **Must be available to consistently work Mondays, Wednesdays, Fridays and Saturdays.****Requirements:*** Possess a strong sense of teamwork * Ability to follow instructions * Has integrity * Takes initiative* Fits the Nothing Bundt Cakes Culture* Has the ability to work well under pressure * Outgoing and friendly personality * Ability to multitask while paying special attention to detail * Strong sales ability * Genuine care of others needs* Ability to work with a sense of urgency **Responsibilities may include but are not limited to:*** Abide by all NBC policies and procedures* Uphold NBC's image and brand* Assist other departments when necessary * Introduce walk-in guests to our bakery and our products with a guest tour * Assist guests with walk-in orders while using creative solutions * Suggest balloon sales, show porcelain items, and up-sell with candles and cards* Assist phone guests by placing incoming orders* Give cake presentations while performing quality control tests* Operate & balance (POS) point of sale with accuracy and efficiency * Gather guests email addresses * Keep samples available during all hours of operation * Maintaining a strong knowledge of NBC's products, prices, and promotions* Keep retail area clean, swept, neatly merchandised, * Dust all retail surfaces twice per week, including all counter tops, and POS stations* Duties assigned by crafting department such as fluffing bows and making design pieces.* Track inventory and commission sales**Apply for Guest Services Representative**First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted.

Keywords: Nothing Bundt Cakes, Fullerton , Guest Services Representative, Other , Brea, California