Customer Service Rep(07844) - W. Commonwealth Ave.
Company: Domino's Franchise
Location: Fullerton
Posted on: March 16, 2023
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Job Description:
Job DescriptionJob Description Job Duties Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in
cooler. Prepare product. Receive and process telephone orders. Take
inventory and complete associated paperwork. Clean equipment and
facility approximately daily. Training Orientation and training
provided on the job. Communication Skills Ability to comprehend and
give correct written instructions. Ability to communicate verbally
with customers and co-workers to process orders both over the phone
and in person. Essential Functions/Skills Ability to add, subtract,
multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change. Verbal, writing, and
telephone skills to take and process orders. Motor coordination
between eyes and hands/fingers to rapidly and accurately make
precise movements with speed. Ability to enter orders using a
computer keyboard or touch screen. Work Conditions EXPOSURE TO:
Varying and sometimes adverse weather conditions when removing
trash and performing other outside tasks. In-store temperatures
range from 36 degrees in cooler to 90 degrees and above in some
work areas. Sudden changes in temperature in work area and while
outside. Fumes from food odors. Exposure to cornmeal dust. Cramped
quarters including walk-in cooler. Hot surfaces/tools from over up
to 500 degrees or higher. Sharp edges and moving mechanical parts.
SENSING: Talking and hearing on the telephone. Near and mid-range
vision for most in-store tasks. Depth perception. Ability to
differentiate between hot and cold surfaces. TEMPERMENTS: The
ability to direct activities, perform repetitive tasks, work along
and with others, work under stress, meet strict quality control
standards, deal with people, analyze and compile data, make
judgments and decisions. STANDING: Most tasks are performed from a
standing position. Walking surfaces include ceramic tile "bricks"
with linoleum in some food process areas. Height of work surfaces
is between 36" and 48". WALKING: Walking is generally in short
distances for short durations. Delivery personnel must travel
between the store and the delivery vehicle and from the delivery
vehicle to the customer's location. SITTING: Paperwork is normally
completed in an office at a desk or table. LIFTING: Bulk product
deliveries are made twice a week or more and are unloaded by the
team member using a hand truck. Deliveries may include cases of
ingredients and supplies weighing up to 50 pounds with dimensions
of up to 3' x 1.5'. Cases are usually lifted from floor and
stacking onto shelves up to 72" high. CARRYING: Large cans,
weighing 3 pounds, 7 ounces, are carried from the workstation to
storage shelves. Occasionally, pizza sauce weighing 30 pounds is
carried form the storage room to the front of the store. Trays of
pizza dough are carried three at a time over short distances, and
weigh approximately 12 pounds per tray. During delivery, carry
pizzas, sides, and beverages while performing "walking" and
"climbing" duties. DRIVING: Deliver pizzas within a designated
delivery area. A team member may make several deliveries per shift.
PUSHING: Pushing is performed to move trays which are placed on
dollies. A stack of trays on a dolly is approximately 24"-30" and
requires a force of up to 7.5 pounds to push. Trays may also be
pulled. CLIMBING: Team members must infrequently navigate stairs or
climb a ladder to change prices on signs, wash walls, perform
maintenance. During delivery of product, navigation of five or more
flights of stairs may be required. STOOPING/BENDING: Forward
bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees
while standing at this station. Duration of this position is
approximately 40-45 seconds at a time, repeated continuously during
the day. Forward bending is also present at the front counter when
stocking ingredients. CROUCHING/SQUATTING: Performed occasionally
to stock shelves and to clean low areas. REACHING: Reaching is
performed continuously; up, down, and forward. Workers reach above
72" occasionally to turn on/off oven controls, change prices on
sign, and lift and lower objects to and from shelves. Workers
reaching down to perform such tasks as scooping cornmeal from a
plastic barrel, or washing dishes. Workers reach forward when
obtaining topping ingredients, cleaning work surfaces, or answering
phones. HAND TASKS: Eye-hand coordination is essential. Use of
hands is continuous during the day. Frequently activities require
use of one or both hands. Shaping pizza dough requires frequent and
forceful use of forearms and wrists. Workers must manipulate a
pizza peel when removing a pizza from an the oven., and when using
the rolling cutter. Frequent and/or forceful pinching is required
in the assembly of cardboard pizza boxes. Team members must be able
to grasp cans, the phone, the pizza cutter and pizza peel, and
pizza boxe
Keywords: Domino's Franchise, Fullerton , Customer Service Rep(07844) - W. Commonwealth Ave., Other , Fullerton, California
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