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Call Center Supervisor - Call Center

Company: Providence Health & Services
Location: Brea
Posted on: March 17, 2023

Job Description:

$1,000 Sign-on Bonus for eligible external candidates who meet all conditions for payment - this is in addition to the fantastic benefits and compensation package offered by Providence that begin on your first day of employment.

Call Center Supervisor

Location: Brea, CA

Work Schedule: Full time - 80 Biweekly Hours

Shift: 8-hour, Days

Under the direction of the Call Center Manager, the Call Center Supervisor is responsible for direct supervision of the Call Center Staff and collaborates with Call Center leadership to guide and support departmental needs. In addition, this position is responsible for assisting in recruitment, hiring, training,

development and retention of staff.

Minimum Requirements:

  • 2 years experience working in a call center environment.

  • 2 years experience working in a healthcare environment.

  • 2 years Lead/supervisory/management experience in a healthcare setting.

  • Experience with telephone systems and telephone monitoring software.

  • Valid California Driver's License.

    Preferred Qualifications:

    • Bachelor's Degree in Healthcare or related field.

    • 4 years experience in a call center.

    • 3 years Supervisory/management experience in a healthcare call center.

    • Experience with any EMR system.

    • Experience with call center telephony and reporting platform.

      Our best-in-class benefits (https://covenanthealth.jobs/employee-benefits/) are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission (https://www.covenanthealth.org/about-us/mission-vision-and-values/) of caring for everyone, especially the most vulnerable in our communities.

      Providence Medical Foundation (formerly St. Joseph Heritage Health) includes seven medical groups throughout Northern California, Orange County, High Desert and Los Angeles County. With 175 locations and nearly 4,000 caregivers (employees), Providence Medical Foundation has been continually recognized as a leader in quality, receiving top honors from various organizations, including the Orange County Medical Association for Physicians of Excellence and the Integrated Healthcare Association with distinction in clinical quality. Providence Medical Foundation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Providence Medical Foundation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

      Company: Providence Medical Foundation

      Category: Customer Service

      Req ID: R363209

Keywords: Providence Health & Services, Fullerton , Call Center Supervisor - Call Center, Other , Brea, California

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