Customer Service and Operations Associate - Bilingual English/Japanese - Hybrid

Company: U.S. Bank
Location: Brea
Posted on: March 19, 2023

Job Description:

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Come join us at U.S. Bank, as a Bilingual Japanese/English Customer Service and Operations Associate, servicing our Japanese deposit customers over the phone. In this role, you will handle service requests including banking inquiries, transaction requests, wire processing, online banking support, and review and processing of client maintenance requests. In addition, you will handle incoming mail and fax requests as needed. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

This role is hybrid and will work from Brea, CA office location. Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days. We are hiring for our 2:30 p.m. to 11:00 p.m. Pacific Time shift. Because this position is a bilingual role, you will earn a 10% bilingual differential while working in this position. Training is for the first 3 weeks Monday-Friday 8:30 a.m. - 5 p.m., and once you start in your 2:30 p.m. shift, you will be eligible for a 10% shift premium while in that shift.

Major Responsibilities:

* Handle requests from customers for deposit related activities such as the opening of new time deposits, wire transfers investigation, stop payments, issuance of cashier's checks, foreign drafts, and problem resolution.


* Respond to customer inquiries regarding deposit products, account analysis, service charges, and cash management services.


* Review credit report, gather information, recommend items to be returned or paid and inform account officers of any Overdraft, Non-Sufficient Funds or UCF situation. Contact customers in accordance with request as needed.


* Resolve routine problems of limited scope and complexity following established policies and procedures. Coordinate with various internal bank departments in the identification and resolution of operational issues.



Preferred experience includes:

* Bilingual skills: Business Level Japanese and English; written, verbal and interpersonal skills in both English and Japanese


* Excellent communication and customer service skills


* Proven time management skills


* Excellent follow-up and organization skills


* Effective problem-solving and negotiation skills


* Ability to navigate multiple computer systems, applications, and utilize search tools and resources to obtain information.


* Flexibility and willingness to work various schedules.


* Knowledge of MS Office suite



Basic Qualifications

* High school diploma or equivalent


* Minimum 18 months of customer service-related experience



If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

* Healthcare (medical, dental, vision)


* Basic term and optional term life insurance


* Short-term and long-term disability


* Pregnancy disability and parental leave


* 401(k) and employer-funded retirement plan


* Paid vacation (from two to five weeks depending on salary grade and tenure)


* Up to 11 paid holiday opportunities


* Adoption assistance


* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law



EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.28 - $26.71

Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully-vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for an accommodation or exemption upon hire.

Keywords: U.S. Bank, Fullerton , Customer Service and Operations Associate - Bilingual English/Japanese - Hybrid, Other , Brea, California