Care Advocate
Company: VirtualVocations
Location: Fullerton
Posted on: November 20, 2023
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Job Description:
A company is looking for a Care Advocate to join their Customer
Experience Team.
Responsibilities:
Interact with patients, providers, and other clients via phone,
email, and text to manage order intake and processing
Utilize internal resources and tools to ensure timely and accurate
processing of patient orders
Communicate tactfully and professionally with all stakeholders
Qualifications:
1+ years of experience in a customer success or service role;
healthcare experience or knowledge is a plus
Deep interest in improving customer experience and understanding
its impact on business growth
Comfortable working in a part-time capacity, typically 20-27 hours
per week
Bilingual English and Spanish (fluency in reading, writing, and
speaking) is a plus
Proficient computer skills including Google Suite, Salesforce or
other CRM systems, and ticketing systems like ZenDesk
Keywords: VirtualVocations, Fullerton , Care Advocate, Other , Fullerton, California
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