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Care Advocate

Company: VirtualVocations
Location: Fullerton
Posted on: November 20, 2023

Job Description:

A company is looking for a Care Advocate to join their Customer Experience Team.

Interact with patients, providers, and other clients via phone, email, and text to manage order intake and processing
Utilize internal resources and tools to ensure timely and accurate processing of patient orders
Communicate tactfully and professionally with all stakeholders


1+ years of experience in a customer success or service role; healthcare experience or knowledge is a plus
Deep interest in improving customer experience and understanding its impact on business growth
Comfortable working in a part-time capacity, typically 20-27 hours per week
Bilingual English and Spanish (fluency in reading, writing, and speaking) is a plus
Proficient computer skills including Google Suite, Salesforce or other CRM systems, and ticketing systems like ZenDesk

Keywords: VirtualVocations, Fullerton , Care Advocate, Other , Fullerton, California

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