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Member Services Associate

Company: VirtualVocations
Location: Fullerton
Posted on: June 6, 2024

Job Description:

A company is looking for a Pre-Purchase Member Services Associate in the Clinical field.



Key Responsibilities:

Supporting day-to-day referral support operations through phone calls and emails
Solving routine and complex issues, escalating when necessary
Providing positive and engaging experiences to prospective members


Required Qualifications:

Customer-facing experience in a call-center, pharmacy, medical office, or fast-paced startup
Service mindset and empathy towards customers
Proactive problem-solving skills
Ability to take initiative and thrive in a dynamic work environment
Passion for helping mental health care patients access care

Keywords: VirtualVocations, Fullerton , Member Services Associate, Other , Fullerton, California

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