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Remote Technology Customer Support Process Analyst

Company: VirtualVocations
Location: Fullerton
Posted on: May 1, 2021

Job Description:

A technology company has a current position open for a Remote Technology Customer Support Process Analyst. Candidates will be responsible for the following: Providing support for GSD offshore teams on escalated issues that may require cross-functional discussions Providing expertise on regional/Global Service Desk (GSD) processes and procedures Coordinating with BA and project team, a GSD implementation plan and impact analysis of the proposed change Must meet the following requirements for consideration: BA/BS degree or equivalent experience, preferably in computer-related field Expertise in MS Word, Excel (including Excel pivot tables), Visio, and PowerPoint required Experience working on a project team Experience in Salesforce Excellent written and verbal English communication skills are essential Requires strong process orientation, analysis, judgment, negotiation and problem-solving skills

Keywords: VirtualVocations, Fullerton , Remote Technology Customer Support Process Analyst, Professions , Fullerton, California

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