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Senior Site Reliability Engineer (DevOps)

Company: Safran Passenger Innovations
Location: Brea
Posted on: November 18, 2022

Job Description:

Company Summary
At Safran Passenger Innovations. We focus on maximizing the Passenger Experience, to make flying fun!--- As an innovative Inflight research and development company we design, engineer, manufacture, sell and support world-class In-Flight Entertainment and connectivity solutions. Our products are constantly evolving, solving complex media distribution, playback and networking problems in a demanding environment. Safran IFE products are utilized by many of the premier air carriers. Step aboard and help us by Creating Connected Inflight Experiences for Today and the Future!

The Role:

The Senior DevOps/Site Reliability Engineer (SRE) can expect to work with complex software applications on a variety of networked and embedded platforms. They will have the opportunity to work on a broad range of software products globally, hosted in a private data center as well as in the cloud (AWS-Azure). This role serves as the focal point for the success of our enterprise class SaaS service offerings across the company. This role is a critical function that ensures continuity of the company's SaaS Services to prevent any significant disruption of normal operations of our enterprise service offerings and operates 24/7/365 days a year. The successful candidate will increase overall confidence in the services that are being delivered and ensure proper communication to the company's customers during any disruption of normal operations. The primary objective of this role is to oversee and ensure critical applications and services provided are available and working as expected for customers, while the secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration. A successful candidate will have experience with various version control systems, build tools and cloud automation tools. This individual will work closely with product development and content delivery teams. This role offers an exciting opportunity to work on complex issues where analysis of data requires an in-depth evaluation across multiple technology domains.

Duties and Responsibilities:

An acute ability to investigate and resolve customer complaints and inquiries.

A passion for Root Cause Analysis (RCA).

Maintain a suite of applications as the organizations scales and adopts a product centric model

Work per escalation, notification, and incident practices to meet or exceed SLA's

Build and maintain tools for builds, deployment, monitoring, and engineering

Automate and streamline our operations and processes

Work with a wide range of systems, processes and technologies to own and solve problems from end-to-end.

Able to work independently with limited guidance (except in complex and non-routine situations)

Troubleshoot and resolve issues in our dev, test, and production environments

Engage and participate in software development, including planning, retrospectives, continuous improvement

Work in a highly collaborative team environment

Identify ways to improve processes and software to make them more reliable and champion them through to completion

Perform other job-related duties as assigned


Bachelor's Degree or higher in Computer Science, Engineering, or equivalent work experience

5+ years of experience in SRE/DevOps, systems engineering, build/release/deployment automation

Experience with Windows and Unix/Linux system administration and support of various applications in a multi-server environment

Advanced skills in Debugging & Troubleshooting (Application & Infrastructure), production performance issues

Understanding of standard networking protocols and components such as HTTP, DNS, TCP/IP, the OSI Model, Subnetting, and Load Balancing strategies

Experience with Infrastructure as code techniques and practices

Demonstrate competency with AWS/Azure/VM-Ware technologies

Experience with docker containers and container orchestration platforms

Coding experience working with Python, Bash, PowerShell, Ansible, C++ or similar backend technologies (rails, Java, Node.js)

Understanding of cloud-based CI/CD pipelines (AWS) and DevOps best practices

Experience with software build tools and continuous integration tools (Jenkins, TeamCity)

At least 2 years of professional experience with using version control systems (SVN, GIT, Bitbucket, Artifactory, etc.), including branching and merging strategies

Preferred experience with security testing at scale by building and implementing static and dynamic analysis tools, integrating security into CI/CD workflows for everyday deployments

Preferred strong understanding of automation tools

Keywords: Safran Passenger Innovations, Fullerton , Senior Site Reliability Engineer (DevOps), Professions , Brea, California

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