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Software Support Analyst II

Company: VirtualVocations
Location: Fullerton
Posted on: November 16, 2023

Job Description:

A company is looking for a Software Support Analyst II.
Key Responsibilities:

Provide excellent customer support through email, phone, and chat
Troubleshoot and replicate software issues
Assist in testing new features and contribute to the knowledge base

Required Qualifications:

Minimum 2 years of professional experience in software support
Fearless approach to technology and demonstrated software troubleshooting skills
Talent for research and information-gathering
Working knowledge of issue tracking systems (Zendesk and/or JIRA preferred)
Proficiency in Microsoft Office & Google Suite and working knowledge of both Windows and MacOS

Keywords: VirtualVocations, Fullerton , Software Support Analyst II, Professions , Fullerton, California

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