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Data Analyst - Workforce Optimization

Company: Knott's Berry Farm
Location: Fullerton
Posted on: March 30, 2024

Job Description:

The Workforce Management team is seeking a Data Analyst to provide data-driven reports and tools that will enable effective decision making impacting guest and team member experience. This role will work with cross-functional partners to ensure we are delivering an optimal experience to our guests while also maintaining a fun, considerate and equitable experience for our team members. The ideal candidate should aspire to be part of a fun and fast-paced environment. Responsibilities:

  • Provide labor reporting metrics to park divisions and help monitor labor productivity
  • Analyze historical trends and future projections to guide staffing plans and forecasting
  • Perform labor analyses for various park operations, including: Rides, Food & Beverage, Retail, Aquatics, Hotel, Park Services, & More
  • Identify and standardize best practices for workforce Optimization
  • Utilize software to guide park divisions in complying with regulatory and company policies related to work rules
  • Partner with Leadership in various park divisions through labor analysis/adjustments Requirements:
    • Bachelor's degree in a quantitative field (finance, economics, business) or equivalent experience
    • 3-5 years professional experience performing data analytics that influence business decision making, preferably in workforce management, planning and analysis for an operations function
    • Extensive experience with advanced Excel analytic functions
    • Relentless attention to detail and ability to consistently deliver high quality work
    • Results oriented with a strong sense of urgency and excellent follow through
    • Able to manage multiple projects with a high degree of ambiguity in a fast-paced setting
    • Strong interpersonal, written and verbal communication skills
    • Working knowledge of Workforce Management Systems is a plus
    • Able to work nights, weekends and holiday periods to meet business needs
    • Able to pass a background check and drug test, per Company policy, unless prohibited by federal, state, or provincial law.

Keywords: Knott's Berry Farm, Fullerton , Data Analyst - Workforce Optimization, Professions , Fullerton, California

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