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Analytic Consultant 5

Company: Wells Fargo Bank
Location: Fullerton
Posted on: November 1, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. - In order to receive text message invitations, your profile must include a mobile phone number designated as "Personal Cell" or "Cellular" in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. - We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The B2B Customer Complaints Analytics and Insights team is looking for a highly motivated and results-driven individual to join a high performing team of professionals. The team is accountable for leading and delivering cross organizational data and analytics, as well as critical insight for business changes to improve the customer experience. The changes are of high priority, extreme complexity, high visibility both internal and external, and fast paced with time constraints.Specifically this individual will have responsibility to:

  • Lead large-scale analytics projects in order to tell 'one story' about customer experience across multiple LOBs within Wells Fargo.
  • Execute Enterprise root cause analysis to close identified gaps across B2B Product & Services LOBs.
  • Support Development of predictive analytics leveraging root cause to reduce complaints and improve customer experience
  • Enhance automated complaint classification capabilities by leveraging LOB System of Record and Transactional data and developing models, analytics and business rules.
  • Facilitate discussions between business partners to understand drivers and impacts to trends and data.
  • Compile/mine data from multiple sources to solve complex operational and/or strategic business problems as they arise, making the appropriate recommendations to maximize operational efficiency, quality and compliance while improving the customer experience.
  • Ensure adherence to data management regulations and policies.

    Required Qualifications
    • 8+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 5+ years of experience in one or a combination of the following: reporting, analytics, or modeling

      Desired Qualifications
      • Extensive knowledge and understanding of research and analysis
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Extensive knowledge and understanding of research and analysis
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Experience with text mining or text analytics
      • Knowledge and understanding of analytical methods used in: statistical analysis, modeling, and reporting
      • Experience in gathering, analyzing and interpreting large datasets
      • Experience successfully collaborating with others in a change driven environment
      • Ability to translate and present complex data in a manner that educates, enhances understanding, and influence decisions
      • Ability to present reports to and interact with senior leaders

        Other Desired Qualifications
        • Ability to development of customer experience/journey data-type analysis, e.g. unstructured emails, SMS text, notes, etc.; transaction data; weblog data; event data, etc.

          Job Expectations
          • Ability to travel up to 10% of the time

            Disclaimer

            All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.
            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, Fullerton , Analytic Consultant 5, Professions , Fullerton, California

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