Sales Supervisor
Company: Office Depot OfficeMax
Location: Fullerton
Posted on: January 9, 2021
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Job Description:
ResponsibilitiesAt Office Depot and Office Max, every leader is
responsible for growing total sales and services within the
location. The Services Sales Supervisor will partner with the
General Manager to drive the overall services culture within the
location. He/she will contribute to the success of achieving the
services sales plan for all services including technology,
subscriptions, and other business services and partners with the
Print Services team to promote consistent focus on services sales
Through the guidance and direction of the General Manager, he/she
will assist in the day to day operations, and the execution of the
overall store strategies and tactics and is expected to know how
the store is performing relative to the services target/plan while
keeping the General Manager apprised of results. Will articulate
areas of opportunity to the General Manager and collaborate to
devise and execute an action plan to resolve. The person in this
role also is responsible for driving the stores overall sales
training to ensure appropriate Office Depot and Office Max's
selling techniques are executed. This position coaches talent and
provides positive and constructive feedback to associates. The
person in this role will lead, motivate and inspire associates and
foster a customer/client first environment resulting in a memorable
and positive client experience; building customer retention, strong
relationships, and brand awareness and loyalty. The individual in
this position is also a "Key Carrier" and will be considered the
Leader on Duty in the absence of other supervisors or
management.The Services Sales Supervisor assists with the
merchandising, operations and execution of store and company
standards in addition to resolving both associate and customer
relations' concerns. He/she will proactively engage with customers
to exceed their needs and work to generate revenue by driving a
sales culture. Quickly builds ongoing customer/client relationships
and becomes a trusted adviser. Through the direction of the General
Manager, he/she will execute on new business-related services and
product launches and develop strategies to improve conversion and
Average Order Value (AOV). Is a Change Champion, supporting and
initiating change. The essential functions of this position may
require you to consent to periodic comprehensive background checks
conducted by a third-party. Leads, coaches and inspires associates,
while fostering a culture that builds trust, brand loyalty and
exceptional customer/client service delivery. Creates and
supervises a sales focused environment through the training and
development of associates. Provides input to the General Manager on
the assessment and development of store associates, ensuring that
all have completed and maintain their certification, as applicable
(print, tech, etc.). Deliver exceptional customer/client service by
observing, listening, interacting and following up with customers
to ensure satisfaction and issue resolution. Helps foster a culture
which drive sales through teaching associates to be product experts
and customer focused. Is a business services sales leader and a
role model for superior customer service by demonstrating an
understanding and high degree of proficiency using the Office Depot
and Office Max sales principles. Proactively observes, coaches, and
provides feedback to associates to enhance their proficiency in
this area. Contributes to increasing sales and profitability
through conversion, AOV (Average Order Value), and customer
satisfaction improvement across all categories. Collaborates with
General Manager on velocity services and executes on new services
product launches, including services and product protection plans.
Is responsible for driving merchandising sales contests. Assists
General Manager with managing inventory/inventory levels, assets
and expenses within the store by applying financial controls and
routinely reviewing all operational processes including receiving,
data entry, cash handling, and payroll control. Will also assist
with handling merchandise flow-through and replenishment processes.
Consistently maintains store appearance to company guidelines and
keep in a neat, clean, well-stocked environment. Adhere to all
standards related to signage labeling, planogram integrity, and
merchandise presentation. Supports an environment that embraces
diversity and encourages creative, innovative thinking and
responsible risk taking. With the guidance of the General Manager,
provides guidance and constructive coaching to associates and
reports any performance concerns for the General Manager to
address. Manages conflict effectively. Assists with the
recruitment, retention and development of a diverse range of
talented people by participating in the interviewing and selection
process at General Manager's discretion. Assists with and
participates in daily, weekly, and monthly store meetings to
reinforce communication of company initiatives, policies and
procedures, as well as updates to the daily operations of the
store. Helps General Manager in promoting associate awareness of
company benefits, directives, and other programs. Obtains and
maintains Sales Leader certification and other position specific
certifications as required. Completes all management training;
including (but not limited to) Anti-Harassment, Code of Ethics,
etc. Adheres to OSHA, Worker's Compensation, wage and hour, I-9
compliance and other legal requirements. Performs other duties as
assigned.Qualifications
Keywords: Office Depot OfficeMax, Fullerton , Sales Supervisor, Sales , Fullerton, California
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