Field Customer Service Representative

Company: Sunset Technologies
Location: Brea
Posted on: July 28, 2022

Job Description:

Job DescriptionWe are a small and growing technology company. Our customers are in healthcare, with a focus on dental. We believe in helping all of our customers to feel Rest Assured. We are looking for people that can genuinely connect with others and give them a sense of peace of mind. Along with that Rest Assured mindset, a strong background in customer service is necessary with a desire to learn technology.

What you'll do· Provide an exceptional customer experience through on-site technical troubleshooting.· Travel to client offices.· Assess the needs of the client and resolve concerns quickly or escalate as needed. · Effectively communicate issue resolution to the client. · Perform basic problem solving on hardware and various applications.· Act as Help Desk resource when not assigned project work.· Maintain a detailed knowledge of internal standards and best practices for installing new equipment.· Update assigned service tickets daily by maintaining accurate records and time logging.· Maintain stock and cleanliness of a work vehicle.· Build and maintain strong customer relationships

What you'll get· Competitive hourly base salary starting at $19.00/hour.· Benefits that include medical coverage plans customized to suit your needs, dental and vision.· 401(k) with company matching· Employer paid life and disability insurance· Paid time off· Advancement opportunities· Bonus pool eligibility What you need· In-depth knowledge experience, and expertise in top-notch customer service skills.· A desire to learn technology.· The ability to genuinely connect with people.· Excellent verbal and written communication skills.· Strong problem-solving skills.· Strong time management and organizational skills· The ability to work independently and on a team.· The ability for on-call work rotation.· Physical requirements: Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.· Present a professional appearance.· Knowledge of general business practices and terminology with an ability to learn new tools, technologies, processes, and procedures.

***This is an in-person position and not a work from home position.

Keywords: Sunset Technologies, Fullerton , Field Customer Service Representative, Sales , Brea, California