Field Customer Service Representative
Company: Sunset Technologies
Location: Brea
Posted on: July 28, 2022
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Job Description:
Job DescriptionWe are a small and growing technology company.
Our customers are in healthcare, with a focus on dental. We believe
in helping all of our customers to feel Rest Assured. We are
looking for people that can genuinely connect with others and give
them a sense of peace of mind. Along with that Rest Assured
mindset, a strong background in customer service is necessary with
a desire to learn technology.
What you'll do· Provide an exceptional customer experience through
on-site technical troubleshooting.· Travel to client offices.·
Assess the needs of the client and resolve concerns quickly or
escalate as needed. · Effectively communicate issue resolution to
the client. · Perform basic problem solving on hardware and various
applications.· Act as Help Desk resource when not assigned project
work.· Maintain a detailed knowledge of internal standards and best
practices for installing new equipment.· Update assigned service
tickets daily by maintaining accurate records and time logging.·
Maintain stock and cleanliness of a work vehicle.· Build and
maintain strong customer relationships
What you'll get· Competitive hourly base salary starting at
$19.00/hour.· Benefits that include medical coverage plans
customized to suit your needs, dental and vision.· 401(k) with
company matching· Employer paid life and disability insurance· Paid
time off· Advancement opportunities· Bonus pool eligibility What
you need· In-depth knowledge experience, and expertise in top-notch
customer service skills.· A desire to learn technology.· The
ability to genuinely connect with people.· Excellent verbal and
written communication skills.· Strong problem-solving skills.·
Strong time management and organizational skills· The ability to
work independently and on a team.· The ability for on-call work
rotation.· Physical requirements: Ability to safely lift and carry
up to 50 lbs. with occasional bending, stooping, pushing, pulling,
and reaching above shoulder level required.· Present a professional
appearance.· Knowledge of general business practices and
terminology with an ability to learn new tools, technologies,
processes, and procedures.
***This is an in-person position and not a work from home
position.
Keywords: Sunset Technologies, Fullerton , Field Customer Service Representative, Sales , Brea, California
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