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Representative, Client Services

Company: Service Champions, Inc.
Location: Brea
Posted on: May 24, 2023

Job Description:

Service Champions is a fast-growing
Heating and Air Conditioning company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm,
and Accountability, as well as our "Good Deeds For Free" brand

We have
an immediate need for a bright, enthusiastic, self-motivated Client Services
Representative. Service Champions Client Services Representatives
must possess a diverse skillset, able to multi-task, work well under pressure
and make sound judgement calls under pressure. Our clients are promised 100%
Satisfaction Guaranteed, and our Client Services Representatives are
accountable for ensuring this happens during every single client interaction.

This is
a full-time, non-exempt level position, reporting to the Client Services
Manager. Must have availability to work shifts between 7:00 AM and
8:00 PM, Monday through Saturday.

high volume of inbound calls as well as make outbound calls to existing
clients, booking appointments at a high conversion rate
to quickly identify the client's request or concern and efficiently provide the
most effective solution
use critical thinking skills to solve problems for clients while consistently
using the best judgement to determine the best solution
empathy and compassion, taking full ownership of the client's satisfaction
gain and maintain a full understanding of our portfolio of products and
summarize and relay information
to incoming requests for cancellation of services and persuade our clients to
retain their memberships or appointments
enter accurate and detailed records of client interactions and actions taken
follow order entry guidelines with minimal errors
productivity standards and goals set by the company while maintaining high
quality calls and following expected call flows and scripts
well independently within guidelines and complete work without requiring follow


  • Must live the
    company's core values of Respect, Accountability, Compassion, Enthusiasm,
  • High School
    diploma or equivalent required, college preferred
  • Minimum of 3 years
    of versatile Call Center experience
  • Sales experience
  • Dedicated to
    providing superior client service
  • Exceptional phone
    and interpersonal skills
  • Exceptional
    written and verbal communication skills
  • Ability to manage
    multiple priorities within a fast-paced, deadline driven, multi-discipline
  • Strong judgment
    skills to make sound business decisions and resolve issues in a clear,
    calm, and diplomatic manner
  • Ability to talk
    and type accurately; typing speed of at least 40 wpm
  • Ability to sit for
    the majority of their shift
  • Proficient in Microsoft
    Suite Products, experience with Service Titan a plus
  • Ability to
    successfully pass all pre-employment screening (drug/alcohol screening and
    background check as a condition of employment)

    ---Regularly required to use hands to finger, handle or feel, reach
    with hands and arms and talk or hear
    ---Occasionally required to lift and/or move objects 10 -20 lbs
    ---Regularly required to sit, stand, walk
    ---Specific vision abilities required for this job include close
    vision, distance vision, color vision, peripheral vision, depth perception and
    ability to adjust and focus.

Keywords: Service Champions, Inc., Fullerton , Representative, Client Services, Sales , Brea, California

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