Representative, Client Services

Company: Service Champions, Inc.
Location: Brea
Posted on: May 24, 2023

Job Description:

Service Champions is a fast-growing
Heating and Air Conditioning company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm,
and Accountability, as well as our "Good Deeds For Free" brand
promise.

We have
an immediate need for a bright, enthusiastic, self-motivated Client Services
Representative. Service Champions Client Services Representatives
must possess a diverse skillset, able to multi-task, work well under pressure
and make sound judgement calls under pressure. Our clients are promised 100%
Satisfaction Guaranteed, and our Client Services Representatives are
accountable for ensuring this happens during every single client interaction.

This is
a full-time, non-exempt level position, reporting to the Client Services
Manager. Must have availability to work shifts between 7:00 AM and
8:00 PM, Monday through Saturday.

DUTIES AND
RESPONSIBILITIES
---Receive
high volume of inbound calls as well as make outbound calls to existing
clients, booking appointments at a high conversion rate
---Able
to quickly identify the client's request or concern and efficiently provide the
most effective solution
---Effectively
use critical thinking skills to solve problems for clients while consistently
using the best judgement to determine the best solution
---Express
empathy and compassion, taking full ownership of the client's satisfaction
---Proactively
gain and maintain a full understanding of our portfolio of products and
services
---Effectively
summarize and relay information
---Respond
to incoming requests for cancellation of services and persuade our clients to
retain their memberships or appointments
---Efficiently
enter accurate and detailed records of client interactions and actions taken
---Consistently
follow order entry guidelines with minimal errors
---Achieve
productivity standards and goals set by the company while maintaining high
quality calls and following expected call flows and scripts
---Work
well independently within guidelines and complete work without requiring follow
up

SKILLS/QUALIFICATIONS

• Must live the
  company's core values of Respect, Accountability, Compassion, Enthusiasm,
• High School
  diploma or equivalent required, college preferred
• Minimum of 3 years
  of versatile Call Center experience
• Sales experience
  preferred
• Dedicated to
  providing superior client service
• Exceptional phone
  and interpersonal skills
• Exceptional
  written and verbal communication skills
• Ability to manage
  multiple priorities within a fast-paced, deadline driven, multi-discipline
  environment
• Strong judgment
  skills to make sound business decisions and resolve issues in a clear,
  calm, and diplomatic manner
• Ability to talk
  and type accurately; typing speed of at least 40 wpm
• Ability to sit for
  the majority of their shift
• Proficient in Microsoft
  Suite Products, experience with Service Titan a plus
• Ability to
  successfully pass all pre-employment screening (drug/alcohol screening and
  background check as a condition of employment)
  
  PHYSICAL DEMANDS
  ---Regularly required to use hands to finger, handle or feel, reach
  with hands and arms and talk or hear
  ---Occasionally required to lift and/or move objects 10 -20 lbs
  ---Regularly required to sit, stand, walk
  ---Specific vision abilities required for this job include close
  vision, distance vision, color vision, peripheral vision, depth perception and
  ability to adjust and focus.

Keywords: Service Champions, Inc., Fullerton , Representative, Client Services, Sales , Brea, California